Senior Field Service Controller
Location: Croydon
Hours: 40 hours per week, Monday to Friday (08:00 – 16:30)
Salary: Up to £43,956 per annum
We are currently recruiting for an experienced Senior Field Service Controller to join a busy and fast-paced service operation based in Croydon.
This is a fantastic opportunity for someone who thrives under pressure, enjoys leading a team, and takes pride in delivering a high level of service to customers.
The Role
You’ll play a key role in coordinating field service activity and ensuring everything runs smoothly day to day. This includes:
* Acting as the main point of contact for customers, engineers, and suppliers
* Managing and prioritising service jobs, including breakdowns and VORs
* Supporting, mentoring, and leading a team of service controllers
* Handling escalations and resolving issues quickly and professionally
* Monitoring KPIs, workload, and work-in-progress
* Ensuring all systems, admin, and documentation are kept accurate and up to date
What I’m Looking For
* Previous experience in a senior service control, scheduling, or coordination role
* Strong communication and customer service skills
* Excellent organisation and problem-solving ability
* A confident decision-maker who can work effectively under pressure
* Good IT skills, including Microsoft Office
* A team player who can lead by example and manage competing priorities
Apply today or contact Nicola or Elle