Job Title: Operational Excellence Manager
The Senior Operations Lead role plays a pivotal part in the smooth functioning of our operations. We are seeking an energetic and proactive leader who can oversee daily activities, enhance our systems and processes, guarantee seamless organisational operation, and provide support to senior management in running the organisation.
This challenging role requires an ideal candidate who can adopt a trauma-informed approach, align with our values, and demonstrate enthusiasm and commitment to our mission.
Key Responsibilities
1. Trauma-Informed Champion: Ensure all operations are conducted within a trauma-informed framework.
2. Strategic Leadership: Provide direction and leadership to the operational team to ensure strategic goals are met.
3. Operational Management: Oversee day-to-day functions, ensuring efficient and effective operations.
4. Staff Management: Supervise and support staff to achieve their full potential.
5. Monitoring and Evaluation: Regularly assess and evaluate operational performance to identify areas for improvement.
6. Designated Safeguarding Officer: Ensure safeguarding protocols are implemented and maintained.
7. Policy and Procedure Oversight: Review and update policies and procedures to maintain compliance.
8. Contracts and Agreements oversight: Manage contracts and agreements to protect the organisation's interests.
9. Volunteer Management: Coordinate volunteer activities to support operational goals.
10. Governance: Contribute to governance decisions that impact operational strategy.
11. Systems and Processes: Implement and maintain efficient systems and processes.
12. Health and Safety: Ensure health and safety protocols are in place and followed.
13. Data Protection: Comply with data protection regulations to safeguard sensitive information.