Our Customer Collections Representatives are an integral part of the Operations department, and we are looking for individuals who enjoy working in a fast-paced and challenging environment and have a real interest in learning new things. Our Representatives are responsible for ensuring overdue debt is kept to a minimum and that customer payments are made in a timely manner. The successful candidate will support vulnerable and non-vulnerable customers by identifying appropriate arrears solutions and build effective relationships with customers, clients and colleagues whilst demonstrating best business practices. Roles/Responsibilities This list is by no means exhaustive and will be adapted to suit business needs. Manage allocated list of DR sites to keep debt levels as low as possible by contacting residents by phone/email/letter. Where appropriate, ensure supplies are disconnected pending payment. Negotiate cancellation or disconnection / reconnection of services to properties within agreed guidelines, and where appropriate liaise with Field Services to arrange reconnection. Issue Aged Debt Reports to an allocated list of clients on a monthly basis. Assist with collating information about debt to clients and providing effective updates. Provide full support to the Billing /Customer Services Team when needed. Ensure that all written communication (whether email or letter) adheres to company standards and complies with Client requirements. Handle all telephone calls in a manner that adheres to company standards and is compliant with client requirements. Become fully aware of the processes, procedures, systems and legislative requirements within our industry. Key Skills and Behaviours Required We require the applicant to have: Excellent communication and writing skills. Ability to listen and display empathy. Ability to manage conflict and conflict resolution ideally have experience in credit control and/or debt recovery. Negotiation skills Pro-Active attitude - use their initiative to help deliver resolutions. Motivated by hitting and exceeding targets. A willingness to learn is essential along with a genuine focus for doing what's right for customers. Ability to respond appropriately under pressure. Proficient in Microsoft office suite Proficient in navigating social media platforms. Real Team Player – we adopt a collaborative approach, and you must enjoy working as a part of a team. Genuine passion to help people and problem solve. Switch2 Energy is an equal opportunities employer.