Were looking for a proactive and highly organised Repairs Coordinator to join our Repairs team. Youll be the central point of contact for managing cases related to damp, mould, and emergency hazards, ensuring compliance with Awaabs Law and delivering a responsive, resident-focused service. The role is hybrid with a minimum of two days in our offices in High Wycombe, Bucks and the remainder at home/remote.
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.
About the Role/team
Working with our friendly team, youll triage and allocate works, monitor progress, and maintain accurate case records. Youll also liaise with internal teams, contractors, and residents to ensure timely resolution and clear communication throughout the process.
Key Responsibilities:
Manage and monitor damp, mould, and emergency hazard cases
Ensure compliance with Awaabs Law timeframes and issue Summary of Findings to residents
Coordinate repair works and ensure jobs are scheduled and completed within legal timeframes
Allocate emergency and specialist works efficiently, reducing out-of-hours reliance
Optimise engineer schedules for productivity and geographic efficiency
Liaise with Repairs Supervisors, Inspectors, and Technicians to ensure positive outcomes
Provide regular updates to residents and ensure they understand the process
Maintain accurate documentation and update systems in real time
Support cross-team functions and assist with KPI tracking and contractor performance
Prioritise disrepair cases, asset referrals, and complaints
Respond to email enquiries within SLA and support field operatives effectively
What Were Looking For
Must haves:
Experience in customer service, ideally in a call-centre or property maintenance setting
Familiarity with housing legislation, especially Awaabs Law and HHSRS
Strong communication skills and a team player mindset
Methodical approach with strong problem-solving skills
Understanding of safeguarding and health-related housing risks
Ability to stay calm under pressure and prioritise tasks in a fast-paced environment
Proficiency in Microsoft Office, Outlook, and service call logging systems
Ability to critique and improve processes for business benefit
Customer-focused approach with a commitment to satisfaction
Excellent organisational and time management skills
Nice to haves:
Understanding of housing services and field maintenance operations
Experience handling maintenance calls and technician coordination
For added brilliance:
Confidence in managing sensitive cases and communicating with vulnerable residents
Passion for delivering safe, high-quality homes and excellent service
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
annual salary: £31,074 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme up to 9.5% employer contribution via salary sacrifice
Family-friendly leave : Enhanced maternity, paternity, and adoption leave
Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)
Life cover and income protection
Flexible working hybrid options, modern offices, free parking & EV charging
And thats just the beginning! Were also thrilled to provide:
30+ qualified Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 27 November 2025
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