IT Systems Engineer An exciting role for someone who can own 3rd-line support, build Power Apps, work confidently with ERP (Enterprise Resource Planning), ideally ERP Epicor data (certainly not essential), improve cyber security, and help move toward a data platform using Power BI/Fabric. Ability to deliver working systems for a manufacturing company. 3rd Line Support & IT Operations Ownership * Strong Windows Server / Microsoft 365 / Azure AD troubleshooting * Confident owning escalations (not just passing tickets) * Fortinet Firewall * Comfortable managing MSPs: SLAs, ticket quality, challenge bad advice Cyber Security & Risk Reduction * Baseline cyber frameworks (Cyber Essentials / ISO-aware) * Microsoft security stack familiarity (Defender, MFA, Conditional Access) * Patch management & vulnerability awareness * Can implement controls, not just write policies “Security must be baked into delivery — not an afterthought.” Power Platform, Fabric & Data Modelling * Power BI (data modelling, DAX fundamentals) * Power Query / ETL thinking * Familiarity with Microsoft Fabric or modern data platforms * Can design a single source of truth, not just reports “Someone who moves from spreadsheets → models → insight.” Application Development (Internal Customer-Facing) * Power Apps (Canvas Dataverse) or equivalent low-code platform * REST API integration mindset * UX pragmatism (build usable tools, not demos) * Understanding of security boundaries (internal vs customer apps) Epicor / ERP Manufacturing Systems Capability * Epicor (or similar ERP) experience useful: BAQs, REST/API, upgrades * SQL literacy (views, joins, performance awareness) * Understanding of manufacturing concepts: BOMs, routings, work centres * Ability to extract ERP data cleanly for reporting & forecasting Process, Documentation & Knowledge Capture * Comfortable documenting systems and processes * Can create repeatable runbooks, not Word documents nobody reads * Thinks in terms of bus factor reduction