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Family Engagement Officer, London Borough of Hillingdon
Client:
Archer Resourcing
Location:
London Borough of Hillingdon, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
03ad49b7ba9b
Job Views:
8
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Job purpose:
* To engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer.
* To provide the day-to-day front of house management and administration functions for the centre.
Responsibilities include, but are not limited to:
* Engaging families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.
* To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean, and pleasant environment, and ensuring safety checks and procedures are implemented and advised to visitors to the centre.
* To establish and maintain good relationships with all site users, parents/carers, and visitors, and to enhance community development.
* To manage enquiries to the children's centre by telephone, email, and face-to-face contact from parents, professionals, voluntary organizations, statutory agencies, and the general public.
* To seek regular feedback from centre users and collate and report responses to the centre co-ordinator.
* To maintain the children's centre database, ensuring registration and attendance data are inputted and kept up to date.
* To manage and implement robust systems for the management of service user information, reviewing data retention processes, and ensuring compliance with Data Protection policies.
Requirements:
* Ability to work flexibly to meet the needs of the service.
* Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment.
* Excellent ICT skills and the ability to learn new systems as required.
* Excellent verbal and written communication skills and the ability to respond effectively to a wide range of enquiries.
* Ability to effectively enter, amend, and quality assure data, observing confidentiality.
* Demonstrable ability to develop positive relationships with children, their families, and the wider community.
* Knowledge of issues impacting children, young people, and families, especially vulnerable groups.
* Enhanced DBS check within the last 12 months or willingness to obtain one.
Working with Archer Resourcing:
We have been helping professionals find exciting roles for years, with strong relationships across UK social care employers. We aim to connect you with the best opportunities.
Due to high application volume, we may not respond to all applications but may keep your CV on file for future roles.
We also offer a £250 referral bonus for successful referrals.
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