Annual salary: up to £28,917.00
Housing Support Officer
Location: Doncaster
Salary: up to £28,917 per annum
Full-time – Permanent, 40 hours per week, Monday to Friday
Including company vehicle and fuel card or £3,500 company car allowance
Mears provides temporary accommodation to asylum seekers while their claims are being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. As of May 2021, Mears supported over 19,000 service users across these regions. We work in partnership with central and local government, registered providers, tenants, landlords, and investors to address homelessness, increase social and affordable housing, and develop specialist housing for people with care needs.
About the Role:
Due to contract expansion, we are seeking a Housing Support Officer to join our team. This exciting position involves supporting asylum seekers through their right to work and asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, empathetic, and a good people person. Every day presents new challenges and rewards in this role.
As a Housing Support Officer, your main duties will include supporting service users at various stages of their asylum application process, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing, and maintaining accurate records for Home Office audits. Maintaining professional boundaries and resilience is essential to deliver consistent, effective support tailored to service users needs.
Role Criteria:
* Experience working with vulnerable and diverse client groups
* Understanding of safeguarding procedures
* Ability to identify individual and family needs and support packages to promote independence
* Experience working with mental health challenges and challenging behaviour
* Effective communication skills with colleagues, local authorities, and service users
* Experience with record keeping and risk assessments
* Ability to work independently and proactively
* Resilient and adaptable
* Supportive, trustworthy, empathetic, and approachable
* Flexible and willing to travel
* Full UK driving license
All roles require the entitlement to work in the UK. Mears does not offer visa sponsorship.
As part of the recruitment process, successful candidates will undergo DBS & BPSS checks and Security Clearance. Please provide relevant identification, proof of address, references, a valid passport, and proof of UK residence for the last 5 years.
Benefits:
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Volunteering leave in support of our social value commitments
* Staff discounts through Mears Rewards
* Family-friendly policies
* Company vehicle and fuel card
* Access to Employee Assistance Program (EAP) counselling
To apply or discuss your application further, contact:
Beth Dunford (beth.dunford@mearsgroup.co.uk)
We are committed to diversity and inclusion, are a Disability Confident employer, and support the Armed Forces Covenant with the Gold Award in the Defence Employer Recognition Scheme. We also support veterans transitioning into civilian careers and promote social mobility through voluntary background sharing during applications, to better understand and support diverse candidates.
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