Join to apply for the Call Service Representative role at Co-op.
This position is a permanent, full‑time role based in Bristol or Sheffield, with flexible hybrid working options. You will work Monday to Friday, 37.5 hours per week, from 9:00 am to 5:15 pm, and will include a minimum of three weekday evening shifts and one Saturday perk.
Base pay range
£24,570 base salary with great benefits (Work Level 6C).
What you’ll do
* Take inbound calls and make outbound calls to potential customers who have enquired about our services.
* Accurately document customer queries and details, updating records on our system.
* Explain our services to clients in a clear and understandable way.
* Offer different solutions to customers based on their individual needs.
* Complete a variety of ad‑hoc tasks to support the team.
* Connect with local community groups to see how we can support them through our free advice information clinics.
* Conduct research to identify new local community groups suitable to host our free advice information clinics.
Who the role suits
* Experience within a customer‑facing role.
* The ability to work towards performance & productivity targets.
* Great communication skills, both written and over the phone.
* Good general IT skills – comfortable using Microsoft Office (Word, Excel, Outlook).
* The flexibility to adapt to change in a fast‑paced environment.
Why Co‑op?
* A competitive salary and benefits package, including 30% off Co‑op‑branded products in our food stores and additional discounts on Co‑op products and services.
* An annual incentive scheme based on personal and business performance.
* 28 days holiday (rising to 32 with service) plus bank holidays.
* Participate in a pension with up to 10% employer contributions.
* Discounted gym membership.
* Coaching and training to support your career development.
* Wagestream – a money‑management app giving access to a percentage of your pay as you earn it.
* Grocery Aid – 24/7 access to a range of emotional, financial and practical support services for you and your family.
Additional information
As part of the recruitment process, you will need to complete a short online assessment (approx. 50 minutes). Current Co‑op colleagues are exempt from this assessment.
Background checks, including an SRA check, credit checks and a DBS check, will be conducted as part of our pre‑employment screening. Co‑op does not offer visa sponsorship for this role.
We welcome applications from all candidates, including those with disabilities for whom reasonable adjustments may be needed during the recruitment process. For more details about our recruitment process, please visit our application page.
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