Concierge – Rusacks St Andrews If you are an aspiring and ambitious individual, then Rusacks St Andrews has an amazing opportunity for you! Description We exist to create unforgettable experiences for every guest, every time. Whether it’s ensuring a seamless arrival, curating personalised itineraries, or going above and beyond to anticipate a guest’s needs, we take pride in the moments we help create. At the core of everything we do are our REACH People Values: Respect – We treat every guest and colleague with kindness and dignity. Excellence – We go the extra mile in pursuit of outstanding service. Accountability – We take ownership of our actions and follow through on our promises. Cooperation – We work together as one team to deliver the best experience. Honesty – We act with integrity and transparency at all times. How We Do It We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. What’s the Role? As a Concierge at Rusacks St Andrews, you will be at the heart of our guest experience — providing exceptional service and creating lasting memories in one of the most iconic golfing destinations in the world. You’ll take pride in delivering thoughtful, seamless, and personalised service that reflects the prestige and history of Rusacks St Andrews. Your responsibilities will include (but are not limited to): Providing a warm, engaging welcome to all guests, ensuring a memorable first impression. Sharing expert knowledge of St Andrews and the surrounding area, including golf courses, restaurants, attractions, and transport. Creating bespoke itineraries and recommendations tailored to each guest’s interests. Managing guest requests promptly, efficiently, and with the utmost professionalism. Coordinating with Front Office, Housekeeping, Maintenance, and F&B teams to ensure flawless service delivery. Assisting with luggage handling, valet parking, and guest transportation arrangements. Handling guest feedback and complaints with empathy, discretion, and a solution-focused approach. Maintaining the lobby and guest areas to the highest presentation standards. Supporting the night and reception teams when required, ensuring round-the-clock service excellence. The Person We’re looking for someone who embodies the spirit of Scottish hospitality — warm, confident, and genuinely passionate about creating exceptional guest experiences. The ideal candidate will have: Previous experience in a front-of-house or concierge role (luxury or boutique hotel experience preferred). Excellent communication and interpersonal skills. A proactive, can-do attitude and strong problem-solving abilities. In-depth local knowledge of St Andrews, Fife, and surrounding areas — or enthusiasm to learn quickly. The ability to multitask and stay composed under pressure. A natural passion for service and attention to detail. The Perks Generous discounts on accommodation, dining, and leisure across the group Career development and training opportunities Recognition and rewards for high performance Complimentary meals during your shift Free on-site parking Access to retail and leisure discounts and cashback offers Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, or pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. About Us Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Each of our properties offers unforgettable travel experiences inspired by the history and legacy of the extraordinary locations they call home. We invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information, visit marineandlawn.com .