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Retail Support Manager
Job ref: 29880 Category: Support Centre Roles
1. Salary Competitive
2. Location Equity House, Irthlingborough Road, Wellingborough
3. Contract Type Permanent
4. Hours 38
5. Closing Date 10 April, 2026
6. Business Unit Booker Group
7. Share
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Equity House, Irthlingborough Road, Wellingborough NN8 1LT
About the role
We are seeking a proactive and detail-oriented Scoot Support Manager to lead and evolve the administrative function of the Scoot project. This pivotal role ensures the smooth running of day-to-day operations, supports strategic initiatives, and acts as a key liaison between internal teams, retailers, and customers.
You’ll be responsible for managing and refining core processes, overseeing communications, and ensuring compliance across all touchpoints. With line management responsibility for the Scoot Admin Assistant, you’ll drive high standards and continuous improvement. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building structure, and is confident engaging with stakeholders at all levels.
About Scoot
Scoot is transforming the way communities shop, offering an innovative rapid grocery delivery platform designed to keep up with today’s on-demand lifestyles. Backed by Booker Group and supporting symbol brands like Premier, Londis, Budgens, and Family Shopper, we’re on a mission to help local retailers thrive in the fast-evolving grocery landscape.
Main Responsibilities
8. Lead and optimise administrative processes for the Scoot project.
9. Supporting the Retail support Lead & Assistant, ensuring timely and high-quality delivery.
10. Represent Scoot in cross-functional meetings and communicate with external retailers.
11. Track and report on retailer credits/charges, sales performance, and customer enquiries.
12. Maintain oversight of retailer contracts and ensure compliance with relevant legislation.
13. Develop training materials and best practice guides to support operational excellence.
14. Manage customer databases
15. Manage stock levels for Scoot equipment.
16. Prepare impactful presentations and updates for stakeholders.
You will need
Experience relevant for this job:
17. Food retail
18. Independent retailing
Operational skills relevant for this job
19. Commercial Acumen
20. Strategic thinking
21. Customer focus
22. Teamwork
23. Relationship building
24. Problem solving
25. Resilience
26. Communication
27. Planning & organising
28. Strong excel & PowerPoint
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
29. A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
30. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
31. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
32. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
33. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
34. 50% off health checks at Tesco Pharmacy.
35. Exclusive access to discounted RAC breakdown cover rates
36. An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
37. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
38. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
39. Life Assurance - You are covered for death in service life cover of up to three times annual pay
40. Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
41. A great holiday package