MS Gold Partner
Senior Business Central Support
Salary up to 55-60k
Remote
This is a really exciting opportunity for a support specialist who focuses on Business Central to step up in the partner network & join a well established support desk.
With a huge order book & plenty of projects to work on, they have exciting plans to bring on a number of Support specialists that fit the requirement.
The Vendor offer specialist verticals but are now considered generalist with recent businesses acquired.
Responsibilities:
Ensure a high level of customer satisfaction by managing support incidents
Investigate and provide application/technical support to both internal and external stakeholders.
Act as an escalation point within the support team.
Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded.
Use the helpdesk management system to log tickets correctly and provide regular updates to stakeholders.
Escalate incidents as needed while maintaining high levels of customer care.
Identify and report trends in support incidents to the Service Delivery Manager to drive proactive issue resolution.
Work closely with the Business Central Consultant Team to ensure a smooth client handover and successful onboarding, while developing knowledge of client-specific system modifications.
What you will need
-3+ years previous experience in an internal or external facing Business Central helpdesk -support team.
-Previous hands-on experience with ticket management systems
-Previous experience of working as part of a team
-Finance/ Inventory management knowledge
-Experience of the BC/NAV
Benefits
-Birthday leave
- 30 days annual leave plus 8 bank holidays
-Pension contribution of 3%
-IT Purchase Scheme
-Access to Learning and Development Platform