Responsibilities
About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a competitive space among leading Internet companies. Its future growth potential is significant.
About the Role
We are seeking a detail-oriented and proactive PMO to support all aspects of Fulfilled by TikTok (FBT) initiatives. This role will collaborate closely with cross-functional teams including warehouse operations, solutions, business development, and e-commerce to ensure smooth execution and alignment of FBT projects and processes.
Key Responsibilities
* Assist in planning, coordinating, and monitoring FBT-related projects and operational tasks.
* Track project milestones, deliverables, and timelines to ensure deadlines are met.
* Facilitate communication and collaboration between internal teams (e.g., FBT Ops, BD, Solutions) and external partners.
* Prepare and maintain project documentation, status reports, and performance metrics.
* Identify potential risks or bottlenecks in FBT workflows and propose mitigation strategies.
* Support process improvements and standardization efforts related to FBT operations.
* Coordinate meetings, workshops, and alignment sessions with relevant stakeholders.
* Manage data collection and analysis to support decision-making for FBT initiatives.
* Ensure compliance with company policies and quality standards within FBT projects.
Qualifications
Minimum Qualifications:
* Bachelor’s degree in Business Administration, Supply Chain Management, Project Management, or a related field.
* Proven experience in a PMO or project coordination role, preferably within logistics, fulfillment, or e-commerce.
* Strong understanding of fulfillment processes, especially involving third-party logistics (3PL) and FBT models.
* Excellent organizational, communication, and interpersonal skills.
* Proficiency in project management tools (e.g., MS Project, Jira, Asana) and MS Office suite.
* Detail-oriented with strong analytical and problem-solving abilities.
* Fluent in Chinese, able to work in Chinese (speaking and writing) with central teams.
Preferred Qualifications:
* Experience with FBT or similar fulfillment operations or 3PL operations.
* Knowledge of TikTok Shop E-commerce.
* Familiarity with data visualization tools (e.g., Tableau, Power BI).
* Ability to work effectively in a fast-paced, cross-functional environment.
* Proactive attitude with initiative to drive projects forward.
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. With global offices in Los Angeles, Singapore, New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo, we are a diverse and innovative company.
Why Join Us
At TikTok, inspiring creativity is at our core. We aim to help people express themselves, discover, connect, and create value for communities worldwide. We foster curiosity, humility, and impact, encouraging a growth mindset and resilience. Join us to create meaningful breakthroughs together.
Diversity & Inclusion
TikTok is committed to an inclusive environment where employees are valued for their skills, experiences, and perspectives. We celebrate diversity and strive to reflect the communities we serve. We hope you share our passion for inclusion and innovation.
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