Job Summary
At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We invest in new and existing homes, provide financial advice and wellbeing support, and build strong partnerships to encourage inclusive growth. We have an exciting position available for an RTB & RTA Sales Manager to join us!
Responsibilities
You’ll provide an effective, customer‑focused service for the processing of Right to Buy (RTB) and Right to Acquire (RTA) applications and sales, ensuring compliance with legislative requirements throughout. You will manage customer enquiries and applications, confirm eligibility, secure required customer contributions, and oversee the continuous improvement of procedures, making full use of QL and Documotive to track live cases and monitor performance.
The role also includes supervising the RTB and RTA Sales Assistant, supporting their development while ensuring high standards of customer service are maintained. You’ll oversee activity through to sale completion, ensuring systems are updated to reflect changes in property status, supporting financial accounting and reconciliation of disposals, and providing information to reclaim RTA grants. Working closely with internal teams and external solicitors, you will also manage legal enquiries and post‑sale matters, including deeds of postponement and other legal requirements associated with RTB and RTA sales.
Qualifications
* Knowledge of preserved Right to Buy and Right to Acquire legislation and practice.
* Intermediate IT skills.
* Good standard of numeracy and literacy.
* Good customer service and communication skills.
* Self‑motivated.
* Ability to prioritise own workload.
Why Join One Manchester?
This really is a great place to work. We have huge opportunities waiting to be unlocked. Supportive and flexible, we are proud of our work and excited about the future. Challenge yourself to be creative and ambitious and see the difference you can make in our great city.
Equality & Diversity
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating ‘the Rooney Rule’. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under‑representation.
Salary
£41,655 per annum
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