Job Title: Night Receptionist Location: Kinross, UK Job Type: Full-Time, 4 on 4 Off
Job Summary: Green Hotel a Member of Radisson Individuals is seeking an experienced and customer-focused Night Receptionist to join our team. As a Night Receptionist, you will be responsible for providing exceptional customer service, handling front desk operations, and ensuring a smooth and efficient check-in/check-out process during the night shift as well as running the night audit and other account related tasks.
Responsibilities: Greet and welcome guests, providing a warm and friendly reception
Manage the front desk area, ensuring it is clean and organized
Check-in and check-out guests, handling room assignments, and providing keys
Process guest payments, handle refunds, and manage cash handling
Respond to guest inquiries, resolve issues, and provide information about hotel services and local area
Maintain accurate and up-to-date records of guest information, room assignments, and payments
Collaborate with other departments to ensure seamless service delivery
Perform night audits, reconcile accounts, and prepare daily reports
Requirements: 1 year of experience in a similar role, preferably in a hotel or hospitality setting
Excellent communication and customer service skills
Ability to work independently and as part of a team
Basic knowledge of hotel operations and procedures
Proficient in using hotel management software and other relevant systems
Reliable, punctual, and able to work flexible hours, including weekends and holidays
Benefits: Meals are provided while on duty
Team Parking
Pension Scheme
Employee discount on food & Beverages (excluding Alcohol) at 50%
Employee discount on overnight stays at the Green as well as within the group
Team engagement days
Complementary golf using our on-site facilities. Guests of team are £5.00 per round
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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