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We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland.
This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation.
Main responsibilities:
* Work closely with the Client Services Managers to deliver exceptional service.
* Support a team of 12, ensuring every customer interaction is positive and memorable.
* Provide support and guidance to resolve customer issues or queries.
* Showcase your excellent communication and problem-solving skills.
* Join a supportive and collaborative team.
Required skills:
* Experience in a customer care/experience role.
* Confident communicator and relationship builder.
* Organisational skills with the ability to multitask in a fast-paced environment.
* Strong analytical skills for interpreting data and providing actionable insights.
* Ability to work collaboratively in a team and adapt to change management processes.
* Effective problem-solving skills.
Please only apply if you have the right to work in the UK and can work on-site up to 5 days per week in Sunderland.
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