Service Delivery Manager - Must hold active SC Clearance
Service Delivery Manager - Must hold active SC Clearance
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Service Delivery Manager - Must hold active SC Clearance
Remote with ad hoc travel
12 month fixed term contract (FTC)
The Company:
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.
About the Role:
Amber Labs is seeking a highly experienced Service Delivery Manager to lead and optimise service operations for a prestigious central government client. This is a unique opportunity to join a fast-growing consultancy that delivers cutting-edge digital transformation across the public sector.
You’ll be responsible for ensuring the seamless delivery of mission-critical IT services, driving service excellence, and maintaining strong client relationships. You’ll work closely with technical teams, project managers, and stakeholders to uphold SLAs, manage risks, and continuously improve service performance.
Key Responsibilities:
* Own and manage end-to-end service delivery across complex government programmes
* Lead monthly service reviews, performance reporting, and client engagement
* Ensure SLA compliance and proactively resolve service issues and risks
* Collaborate with project teams to support service transition and early life support
* Manage support teams (2nd/3rd line), ensuring high-quality incident and problem resolution
* Drive continual improvement initiatives and customer satisfaction
* Support financial management, contract changes, and service catalogue updates
* Deputise for Service Directors when required
Key Skills & Experience:
* Proven track record in IT Service Management within government or regulated sectors
* Strong experience with ITIL frameworks, service transition, and acceptance into service
* Excellent stakeholder management and communication skills
* Familiarity with ServiceNow, Remedy, Jira, Confluence, and MS Project
* Experience managing cloud transitions and hybrid infrastructure services
* Competitive salary and performance-based bonus structure.
* Join a rapidly expanding start-up where personal growth is a part of our DNA.
* Benefit from a flexible work environment focused on deliverable outcomes.
* Receive private medical insurance through Aviva.
* Enjoy the benefits of a company pension plan through Nest.
* 25 days of annual leave plus UK bank holidays.
* Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
* Participate in a generous employee referral program.
* A highly collaborative and collegial environment with opportunities for career advancement.
* Be encouraged to take bold steps and embrace a mindset of experimentation.
* Choose your preferred device, PC or Mac.
Diversity & Inclusion:
Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:
* Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
* Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
* Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
* By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.
This role at Amber Labs is a 12 Month salary based FTC position, and all employees are required to hold active SC Clearance. Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.
What Happens Next?
Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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