We are looking for a Business Operations Team Leader to join our Business Operations team in central Manchester. The ideal individual will be self‑motivated and positive with a ‘can‑do’ approach to ensuring comprehensive reprographics, post room and archiving service.
Core Responsibilities
* You will manage the Business Operations team, conduct annual appraisals setting team objectives and assist in recruitment processes when required.
* You will be the escalation point of contact for any internal queries and the main point of contact for external stationery and courier suppliers, attending meetings on an ad hoc basis.
* You will support in the completion of day‑to‑day jobs within Archive, Post Room and Reprographics services, ensuring all time critical deadlines are met.
* You will focus on individual team development and implement processes to improve team performance.
* You will work closely with the contracts manager, building and maintaining close relationships with external suppliers.
* Attend and lead quarterly Team Leader calls with UK office Team Leaders, occasionally taking minutes and circulating to senior managers.
* You will be flexible and willing to cover team absences, manage shift rotas between the hours of 8am‑6pm, working overtime when required.
* You will work directly with Real Estate partners to carry out 6 monthly deed audits liaising with other UK offices throughout the process to find any missing original documents. Reporting any findings to the Quality & Risk team.
* Assist reception in conducting new starter Health & Safety inductions.
* Occasional travel to other UK offices may be required.
* Ad‑hoc reception cover.
Qualifications
You will have previous experience of working in a mail, reprographics and archiving role in a similar capacity within a professional office environment. You will be a team player and have a natural capability to lead a team with the ability to listen and give clear instructions. A client focused ‘can‑do’ approach and ability to use your own initiative to ensure delivery, is key.
You will need to be flexible and willing to train and assist in other departments, if required to do so. IT skills, a working knowledge of Microsoft packages and the ability to quickly learn new systems is essential.
Equal Opportunity Statement
We are an inclusive employer and aim to ensure our workforce is representative of our society. We welcome applications regardless of age, neurodiversity, disability, family or parental status, race, religion, ethnicity, sexual orientation, or gender identity and expression or other legally protected characteristics. We will make reasonable adjustments and adaptations to our recruitment process to ensure it is inclusive for anyone who wishes to apply.
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