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Position Summary
The Field Test Coordinator role is part of the Quality Assurance / Customer Experience department and focuses on managing and organising field test schedules between local project managers and the R&D/QA team. Key responsibilities include coordinating project schedules, setting milestones, providing technical support, and tracking progress to ensure timely task completion.
Role and Responsibilities
1. Schedule Coordination:Manage field test and project schedules between R&D/QA teams and European project managers.
2. Technical Support:Perform first-line technical analysis of field issues related to network services (e.g., LTE, 5G, VoLTE, IMS). Assist in log collection and preliminary root cause analysis.
3. Issue Resolution:Support issue reproduction and simulation in test environments.
4. Resource Management:Oversee personnel, equipment, and budgets to ensure project success.
5. Stakeholder Communication:Serve as the main point of contact for project stakeholders, providing regular updates on progress, risks, and issues.
6. Documentation:Maintain project documentation, including plans, timelines, reports, and meeting notes.
7. Problem Solving:Assist in resolving issues during project execution and implement solutions swiftly.
Skills and Qualifications
8. Education:Bachelor’s degree or equivalent experience in a related field.
9. Technical Knowledge:Solid understanding of wireless network technologies (LTE, 5G, VoLTE, etc.).
10. Experience:Previous experience in project coordination, management, or administration is required.
11. Tools Proficiency:Experience with log analysis tools (e.g., QXDM, NetMonster, Wireshark) and test automation tools.
12. Communication:Strong interpersonal and communication skills.
13. Organisation:Excellent organizational skills with the ability to manage multiple tasks simultaneously.
Employee Benefits:
14. Competitive salary with performance bonus up to 21.5%.
15. Employer pension contributions of 8.5%.
16. 25 days paid holiday (increasing to 30 with time served).
17. Life assurance, medical insurance, and income protection.
18. Flexible benefits scheme with £600 annually to spend on benefits.
19. Samsung product discounts, subsidized employee restaurant, and free parking.
Location and Hybrid Working:
20. The role is based at Samsung R&D Institute in Staines-upon-Thames, Surrey, UK.
21. Samsung operates a hybrid working policy of 3 days onsite and 2 days remote weekly for most roles.
Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.
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