At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Tamworth, Staffordshire.
This role is a 12 month Fixed Term Contract working part time, 17.5 hours per week. The shifts are Tuesday 9 - 14.30h, Wednesday 9 - 16.30h and Thursday 9.30 - 14.30h.
If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.
What you'll be doing
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! What can’t a Customer Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
* Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
* Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
* Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
* Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Benefits
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death.
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
Job Info
* Job Identification 3000
* Apply Before 04/29/2026, 10:55 PM
* Locations 12-13 Market Street, Tamworth, Staffordshire, B79 7LU, GB
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