Job Description
We're looking for an Office Manager to whip us into shape at Jimmy's HQ. This is a full-time, office-based role with quite a variety of duties.
We have three sites on an industrial estate in Mudeford, Dorset: our office, workshop and two warehouse spaces. It's a hands-on role, responsible for organising, maintaining & improving our working space, as well as owning our customer service delivery and managing a fleet of vehicles.
The role is split into three key areas of duties;
Office:
* You'll be the face of the office, greeting any visitors, answering the main phone line and handling any general office queries from our crew
* You will own the office appearance, ensuring it's always clean, presentable and stocked up
* Maintain office equipment and appliances, including responsibility for health & safety and fire safety compliance
* Responsible for our fleet of vehicles, ensuring they are always maintained and roadworthy
* Oversee third-party contracts, including cleaning, utilities (gas, electric, water), and waste management
* Bring the vibes – organising events, birthdays, and team celebrations
Warehouse:
* Maintaining a safe and functioning warehouse for the storage of stock, event equipment & vehicles
* Keep stock levels up to date, processing pallet deliveries, and manually manoeuvring pallets into the warehouse
* Processing and packing of send-outs such as sales samples, PR requests, signage, and stock via pallets.
* Carry out regular stock audits & counts.
Community & Customer:
* Managing all general enquiries over email, phone and website submission.
* Supporting customers with website or subscription orders, tracking packages, and resolving complaints.
* Shaping our customer experience and owning the delivery of customer service.
So, as you can tell, it's a pretty jam-packed job! You'll be mainly on your feet, handling stock, deliveries and juggling vehicles (not literally).
What do we want from you?
* Experience working and contributing to a busy office environment
* Always keen to get stuck in, hands-on and physical
* Confidence to own the office space and demand respect - health & safety in the workplace is no joke!
* Strong understanding of vehicle leasing, maintenance, and service plans
* Excellent people & customer experience skills, delivering resolutions to a high standard
* Strong IT skills with Microsoft Suite, and fairly techy to pick up the use of other systems
* Preferred previous experience with platforms including Shopify, Mintsoft, Jotform, and shipping tools.
What's in it for you?
* Competitive salary
* Annual bonus
* Private health insurance
* Perkbox discounts & rewards
* Up to 27 days holiday + bank holidays
* Company sick pay
* Enhanced family leave
* AWESOME place to work
If you're reading this and ticking the boxes, we'd love to hear from you. Apply to us directly by emailing Jess, People Manager, at je@jimmysicedcoffee.com. Please include your CV and a cover letter telling us why you're right for us.