A place to create moments that matter Location: East, Hybrid with travel Salary: £44,736 per annum Contract: Permanent, 35 hours per week, Monday–Friday Thousands of families rely on them for a safe, affordable home – and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they champion their customers, support them, and drive positive change. About the role As a Senior Leasehold & Homeownership Officer, you’ll bring specialist knowledge to the team and act as the escalation point for complex or high‑risk cases. You’ll advise on lease interpretation, service charges, income, property management, and ASB, ensuring clear and accurate responses for customers. You’ll coach and support colleagues, helping them handle challenging queries confidently. Your expertise will help deliver one seamless service across mixed‑tenure sites. Part of something bigger You’ll support your team while also contributing to a national network of leasehold and homeownership professionals. You’ll share best practice, support organisation‑wide initiatives, and help improve standards across the organisation. Visibility is important in this role — you’ll spend time on mixed‑tenure sites, carrying out inspections, engaging with residents, and building strong relationships within the community. Collaboration at the core You’ll work closely with Housing and Leasehold teams to ensure customers receive one consistent service. You’ll also manage relationships with external managing agents and third‑party providers, navigating complex issues to achieve positive customer outcomes. Why this role matters This is a chance to shape the customer experience for homeowners and leaseholders, improving clarity, fairness, and service delivery. If you’re passionate about homeownership and want a role with influence, visibility, and room to grow, they’d love to hear from you. Salary Spot salary: £44,736 per annum. Candidates still developing some skills may start 5–10% below the spot rate, with clear support to progress. This role also includes an essential car user allowance. About you Strong understanding of leasehold & homeownership legislation Experience supervising or coaching others Ability to deliver empathetic, customer‑focused service Understanding of service charges, income collection, and dispute resolution Able to prioritise and manage a busy workload Confident handling complex or technical queries Relevant qualification (CIH Level 4/IRPM/RICS) or willingness to work towards it Full UK driving licence and access to a vehicle Pre‑employment checks (DBS and social media screening) will apply. Interviews Stage 1 – A Place to Connect Introductory call with the hiring manager Planned date: 8th April via Teams Stage 2 – A Place to Show Your Strengths Role‑related presentation and behavioural/scenario‑based interview with a Congruity Questionnaire completed beforehand Planned date: 17th April at their Peterborough office They aim to make the process clear, supportive, and valuable — ensuring you feel informed and confident throughout. A place to build a future They’re ambitious and want people who want to grow with them. You’ll have opportunities to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. What you can look forward to: 28 days holiday plus bank holidays, birthday leave, and the option to buy more Cash health plan, Health MOTs, online GP, gym discounts, and a volunteering day Car leasing, salary sacrifice schemes, and discounts platform Defined Contribution or Defined Benefit pension schemes and life assurance Enhanced parental leave and flexible working options Leadership Academy, apprenticeships, and management development This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do. They’re committed to inclusion They value diversity and aim to create a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments, just let us know. Please note you must already have the right to live and work in the UK, as our client does not hold a sponsorship licence. If you’re looking for a place where you can make a positive difference, apply now. Recruitment agencies: They work exclusively with partners on their PSL and do not accept unsolicited CVs or speculative approaches for this role. REF-227 411