Imagine being part of a company that not only drives innovation but also empowers its employees to grow and thrive. Our client is a fast-growing, cutting-edge professional services company offering an exciting opportunity for an IT Support Technician to join them at this exciting stage (~350 employees globally). This is a great opportunity to play a pivotal role in shaping the future of a professional services organisation and software distributor, while advancing your own career in a dynamic, collaborative environment.
What you’ll be doing as their IT Support Technician
As an IT Support Technician, you will be responsible for providing good quality, researched resolutions to issues raised by end-users. You will be trained and suitably equipped to troubleshoot and provide solutions to our end-users - all of their Technical Support Team are fully trained and accredited in the technologies they support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies.
This IT Support Technician position offers opportunities for advancement and may eventually lead to an engineering role within their professional services team.
* You will respond to user inquiries and provide technical support via phone and our dedicated support portal.
* You will diagnose and resolve technical issues covering end-user devices and server environments.
* As part of the team, you will monitor customer infrastructure environments.
* You will document and track support requests using the dedicated ticketing system.
* You will provide guidance and training to better equip end users.
* You will escalate unresolved issues to the professional services engineering team or the vendor.
* You will follow established policies and procedures.
* You will participate in projects and initiatives as needed.
Could you be part of this fantastic team?
As an IT Support Technician you will need:
* 2+ years of experience in technical support.
* Experience in support of Azure infrastructure (Our client will assist you in getting the required accreditations).
* An understanding of networking components, including identity management, DNS, DHCP and security management.
* Ability to communicate with clients clearly and concisely.
* To be self-driven to meet and exceed target KPIs.
* Passionate about working in fast-paced environments where you can make a real impact.
* Some exposure to and understand technical professional services.
* A desire to develop your technology knowledge.
As their IT Support Technician you will receive:
* Flexible working arrangements - hybrid working (2 day per week in the office).
* Real growth opportunities: This is more than just a job - it's a platform for you to grow. As our client expands, so will your career. They’re committed to fostering talent and providing clear paths for personal and professional development.
* Personal trainer.
* Incentives and rewards.
* Social events/fundraisers/staff parties.
* Life Assurance with MetLife.
* Employee Assistance Programme for you and your family.
* Medicash Health Cash Plan.
If you’re looking for a place where your hard work will be recognised, your ideas valued and your career advanced, then this is the place for you. Come and be part of a company where you can truly make a difference