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Maternity Reception Clerical Officer
The closing date is 16 October 2025
The Clerical Officer will provide an essential support service to the efficient running of the Maternity Unit. They must have the ability to work as part of a team as well as being able to work on their own initiative. The post holder must have computer skills, be able to communicate effectively and work well under pressure. The highest standard of data quality input is required at all times.
Main duties of the job
Working in a team with little or no supervision at times.
To operate 4 computer systems, CMIS, ICE, iPM and Evolve.
Inputting patient details and accurate medical information onto the systems.
Updating patient details on all systems as and when required.
To ensure documentation is available in advance for antenatal clinic appointments.
Make new booking appointments in the New-Booking diary from Midwives as and when required and create appointment / letters, send out to patients.
Taking calls from women who want to 'self-refer' for maternity services if unable to access the L&D Portal for self-referrals.
Make appointments on iPM for clinic for follow-up appointments and patients and GP's as and when required.
To ensure and maintain effective communication pathways both face to face, over the phone and by e-mail, within all levels of the multi-disciplinary team, and any external agencies when required.
The Maternity Clerk will assist in the creation of a non-judgemental and supportive environment for colleagues. They will be able to work as a team player providing a flexible approach to both patients and colleagues.
They will display a professional attitude and appearance at all times.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Job responsibilities
Deal with GP, Midwives, Clinicians, Secretaries enquiries via the telephone, respectfully.
Direct patients and visitors to other Departments, Wards and Clinic Windows / areas in a courteous, helpful and calm manner.
Liaise with Midwives, Consultants and other Departments within the hospital regarding clinics and general enquiries.
Bleep the Porter to collect blood specimens.
Cancel the rescheduled clinics and at times contact patients directly to cancel / reschedule their appointments/
Pull the clinic case notes in advance for the pending clinics. Ensuring all notes are available, tracking down missing notes from other Departments, together with any other documentation that is required.
File patients notes in filing area correctly in numerical order
Pull any file for patient coming into Delivery Suite, MLBU, Day Assessment Unit and the Wards at request.
To maintain complete confidentiality of any information required in the work place at all times.
Person Specification
Qualifications
* Good standard of general education, including English & Maths at GCSE level
* Experience within this role and working for the NHS
* Knowledge and experience of CMIS, iPM and ICE
Experience
* Experience of working in an environment dealing with highly confidential data
* Experience working within a busy team
* Working independently using insight and can carry out instructions
* Able to prioritise forthcoming requirements of data collection
* Previous experience of working within a multi-disciplinary team
* Database experience (CMIS)
Knowledge
* Customer care needs
* Must be able to demonstrate behaviours consistent with the Trust values and behaviours
* Can identify gaps in knowledge, be open and transparent
* Awareness of the need to be open if an incorrect judgement has been made
* Experience of working within a team
Communication Skills
* Excellent communication skills with both colleagues and patients. Excellent telephone skills.
* Confident speaker with an excellent understanding of the role and responsibilities of within a hospital setting
* Ability to deal with members of the public with both face to face contact and through the use of the telephone in a polite respectful manner
* Works on own initiative and within a team and have good organisational skills
* Has the desire to improve and implement change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bedfordshire Hospitals NHS Foundation Trust
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