Join Our Team as a Bars Venue Manager!
Role Purpose
Are you ready to lead an exciting venue where every day is an opportunity to create unforgettable experiences? As a Bars Venue Manager, you will be at the heart of our operations, guiding your team to deliver exceptional guest experiences while driving brand growth and profitability.
Your role will involve closely monitoring key metrics such as P&L, guest NPS, and feedback, ensuring that both your venue and team are set up for success. While a personal license is preferred, what we truly value is your bar managerial experience and passion for hospitality!
This is a dynamic, guest-facing role, allowing you to spend most of your time engaging with guests. Please note that this position may require late nights and weekends, especially during our thrilling Butlins Live Music Weekenders.
Your Responsibilities
* Oversee the day-to-day operations of your venue, ensuring a consistent and high-quality guest experience.
* Capture and analyze guest feedback to identify trends and explore improvement opportunities.
* Monitor P&L and payroll, taking proactive measures to mitigate risks.
* Create accurate rotas three weeks in advance and ensure the system is updated correctly.
* Inspire your team to take ownership of departmental goals by breaking them down into measurable objectives.
* Champion Butlin’s Values and Leadership Behaviours in all aspects of your work.
* Build strong relationships across the resort and with central support teams.
* Focus on team retention by utilizing exit interviews to gather feedback and improve retention scores.
* Manage the entire employee lifecycle, from onboarding to performance management and training.
What We’re Looking For
* Proven experience leading a venue in the F&B or retail sector.
* Strong guest-facing skills, with the ability to handle queries and complaints effectively.
* Good commercial acumen and experience managing rotas based on fluctuating guest volumes.
* Experience working with multi-skilled teams to meet guest demands.
* Demonstrated success in leading teams, including performance management, coaching, and training.
* Excellent communication skills, able to convey business goals and support your team in achieving them.
* Adept at managing multiple priorities and adapting to changing requirements.
Why Butlin's?
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating memorable experiences for our guests, whether they’re enjoying a family break or an epic adult-only weekend.
Our culture is one of the best things about working here! We strive to provide our guests with an Altogether More Entertaining and Fun Break, driven by our three core values. If you’re looking for a role where you can Create Smiles, Get Stuck In, and Care For Each Other, then this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s. We can’t wait to welcome you to our team!