Responsibilities include, but are not limited to:
* Providing customers with excellent enquiry service.
* Responding to enquiries received by local housing teams or directing them appropriately in a timely manner, in line with service standards.
* Seeking advice and support from senior officers when necessary.
* Respectfully dealing with customers, demonstrating sensitivity to their customs, culture, and beliefs.
* Interacting with tenants and the public, such as interviewing tenants about their housing needs at local housing offices, in their homes, or community venues.
* Keeping up-to-date knowledge of housing legislation, policies, procedures, and other Council Services.
* Applying Housing Services policies and procedures, seeking advice from senior officers as needed.
* Accurately recording information on computer or paper records and crosschecking data when required.
* Providing statistical information to staff and managers as needed.
* Managing cash collection, daily collation, and banking services efficiently where cash is involved.
Requirements:
* Qualification in housing or a related social subject.
* Experience in dealing with the public in sensitive situations, with an awareness of promoting equality and diversity.
* Ability to work independently to meet deadlines and targets.
* Maintaining confidentiality when exchanging information with the public, colleagues, and partners.
* Knowledge of the scope and functions of the housing service.
* Ability to explain complex policies and procedures clearly and concisely.
* Enhanced DBS check within the last 12 months or willingness to obtain one.
Working with Archer Resourcing
We have been helping professionals find exciting new roles for years, leveraging strong relationships with major UK employers to offer the best opportunities.
Due to high application volumes, we cannot respond to all applications but may keep your CV on file for future roles.
We also offer a £250 referral bonus for successful placements.
#J-18808-Ljbffr