Company Overview
Dr Virmani and Dr Bedi's Surgery are a friendly, patient-centred GP surgery serving approximately 3900 patients. We pride ourselves on providing high-quality care and excellent customer service to our community. We are looking for an organised and approachable receptionist to join our team on a part-time basis.
Key Responsibilities
* Provide a warm, professional welcome to all patients and visitors.
* Answer and manage telephone calls, emails, and online requests promptly.
* Book, amend, and cancel patient appointments using the clinical system (SystmOne).
* Process repeat prescription requests and other patient queries in line with practice policy.
* Maintain accurate patient records and confidentiality at all times (GDPR compliant).
* Assist with new patient registrations and changes to records.
* Liaise with GPs, nurses, and other healthcare professionals to support smooth running of clinics.
* Perform administrative tasks such as scanning, coding, filing, and data entry.
* Signpost patients to the correct services
* Manage all queries as necessary in an efficient manner
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Support all clinical staff with general tasks as requested
* Input data into the patient's healthcare records as necessary
* Support administrative staff, providing cover during staff absences
* Chaperoning
* Maintain a clean, tidy, effective working area at all times
Essential Skills & Experience
* Excellent communication and customer service skills.
* Strong organisational skills with attention to detail.
* Confident in using computers, Microsoft Office, and clinical systems (training provided).
* Ability to work under pressure, multi-task, and maintain professionalism.
* Team player with a flexible and proactive attitude.
* Understanding of patient confidentiality and data protection principles
Hours: Mon - Fri 2pm - 6pm
This post is subject to a satisfactory Disclosure and Barring Service (DBS) check. An Enhanced DBS will be requested.
For additional information contact:
Hope Ashford
Practice Manager
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
* Free parking
* On-site parking
Work Location: In person