Main Activities Lead the Business department to deliver commercial growth, excellent customer experience and compliant, efficient operations. Manage and develop the team, build strong customer relationships, drive business development and ensure all activities meet company, legal and health & safety standards, including the safe running and maintenance of vehicles where applicable. Key Objectives: Achieve departmental KPIs, including revenue, margin, growth, debt and customer satisfaction Develop new business opportunities and long-term customer relationships Grow existing accounts and secure large contract orders Manage leads from internal departments and convert them effectively Maintain high standards of customer service, presentation and professionalism Resolve customer issues promptly and effectively Support debt management and credit control processes Promote additional business areas, including commercial services and rental Lead, coach and develop the team to deliver high performance Ensure smooth, compliant daily operations across all processes Oversee health & safety standards, including safe vehicle operation, inspections and maintenance scheduling Main Activities Set out below are the main activities of the position Lead customer engagement activities to win and retain business Maintain strong product knowledge and undertake required training Provide expert advice to customers and ensure high service standards Liaise with commercial colleagues to maintain seamless service levels Authorise discounts and refunds within agreed parameters Control costs and maximise profitability through effective account management Manage customer complaints professionally and in line with company policy Ensure accurate completion of all documentation, including invoices, despatch, credit and rental forms Oversee stock handling, transfers, storage and stock checks, ensuring accuracy and compliance Provide training, guidance and support to new and existing staff Maintain awareness of security risks and safeguard company assets Identify and report operational issues, hazards or pricing errors Lead sales initiatives, customer acquisition projects and proactive growth activities Ensure all operational processes meet compliance, audit and legislative requirements Conduct and oversee health & safety checks, risk assessments and safe working practices Ensure vehicles are operated, inspected and maintained in line with legal and company standards Drive continuous improvement to enhance efficiency, reduce errors and improve customer experience