Join to apply for the Receptionist role at Rodericks Dental Partners
Green & Green Dental Surgery, Wigan, WN5
Full Time Monday-Friday working 38.75 hours per week
* Tiered salary based on experience and skills
* Retail discounts and deals through our easy-to-use app
* Annual leave that increases with length of service
* Extra day of annual leave for your Birthday!
* Comprehensive training (including online and in person courses)
* Refer a friend scheme
Role Description
As a Receptionist, you are the first point of contact for every patient. You will welcome patients, understand their needs, and ensure they have a positive experience. Your efficiency, accuracy, and people skills will be essential in building trust and providing excellent service.
Key Responsibilities
* Providing an exceptional patient journey both in person and over the phone
* Managing the diaries and scheduling appointments accurately
* Understanding NHS and Private treatment options available within the practice
* Completing relevant forms for NHS and private schemes within specified timescales
* Processing payments and chasing outstanding patient debts
* Liaising with dental laboratories, supply companies, and other organizations
Key Skills And Experience
* Ability to build rapport and deliver high customer service
* Willingness to learn about dental treatment options and become an expert on the practice’s offerings
* Motivated to contribute to the practice’s success
* Organized, able to follow processes and work systematically
* Comfortable working towards KPIs (call answer rate, data entry, rebooking)
* IT skills with ability to learn SOE software
* Positive attitude, resilience, and calmness under pressure
* Strong attention to detail
* Team player
If you’re interested in working with Rodericks Dental Partners, click “Apply” now.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Hospitals and Health Care
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