Learning & Development
To provide a 5 star welcome for all new starters from the point of offer acceptance through to arrival, Engage training and transition to departments.
To drive the attendance of all new starters to the Explore programme to be completed within their first six months, followed by Your First Plan completion.
To assist all managers and departmental trainers in the identification of training needs in relation to both departmental and hotel objectives
To design, write and conduct internal training courses in line with our business goals, PIM, values, Gallup, Your View, and Your Plans
To coach and mentor the departmental trainers and to facilitate regular training meetings to constantly upskill and grow the departmental trainers' capabilities.
To develop, prepare and coordinate all training plans including hotel wide training, DC courses and graduate and trainee development journey's.
Deliver our 2 day employee induction programme 'ENGAGE'
To drive the attendance of all new starters on all of the ENGAGE induction programme
Drive and monitor the implementation and maintenance of on job and off job training programmes and processes to ensure all employees receive the relevant training and development in line with departmental standards, policies and procedures, our vision, mission and values, LQA standards, Health & Safety procedures and licensing laws, as well as Your View and Your Plan.
Analyse Employee Satisfaction Survey 'Your View' data, ensuring any L&D issues are highlighted and action plans made
Overseeing People Development Process 'Your Plan' ensuring high completion rates across the business
To maintain training records of all employees both on file and via Talentsoft
Ensure efficient use of Diligence training platform
Be the champion for LEX usage at Coworth Park, ensuring relevant content is uploaded and driving employee usage
Submitting L&D scorecard quarterly to DCA, ensuring strategic goals are met where possible
To ensure all employees are aware of the development opportunities available to them internally and externally
To drive and coordinate nominations for all training offerings
Be the lead liaison with DCA
Work with the support of the L&D team in London, DC and remaining hotels to share creativity and strategy.
Deliver ULP training along with Elevate and Expand.
Champion Inspire Leadership training, ensuring delegates are prepared before attending
Work with heads of department to ensure graduates and trainees are fulfilled, lining up roles for them upon completion of the Ultimate Leaders Programme (ULP)
Work with schools and universities to build a pipeline of upcoming placements and graduates, including Business Insight Days
Lead on Employee Emotional Needs (EEN) training delivery.
Manage the Degree Apprentice Programme along with London and deliver any of their training
Attend Leadership Meetings as L&D Manager to discuss the training calendar and opportunities
Attend 3 day L&D forum hosted by DCA bi-annually
To coordinate all programmes for students, trainees and work experience and to act as their main point of contact within People & Culture.
Assist with the Team Quarterly as and when required and will be asked to present on a section to do with L&D
Ensure job required certificates are kept up to date on file and on all noticeboards
Comply with all statutory and company health and safety, fire, bomb and security regulations, ensuring all employees attend/complete mandatory trainings
People & Culture
Meet and greet visitors, create a warm welcome and deal with all enquiries professionally and timely, including the co-ordination of deliveries, post and maintenance of office supplies.
Ensure that phones and front desk/HR are covered at during operational hours and answer phones to Company standard
Maintain efficient office systems, filing systems, key cupboards, collateral etc.
Coordinate meeting room diary and ensure meeting room is set up accordingly
Assist with recruitment when required, from ensuring all positions are advertised, applications are distributed HODs as required to conducting interviews
To act as a spokesperson for HR area of the Hotel in order to achieve Hotel vision & build & enhance positive brand image - with internal & external stakeholders as required
Coordinate staff accommodation arrivals, departures, maintenance issues in the absence of the People & Culture Advisor
Assist with the on boarding process, administering new starter documentation and filing, reference checking, HR system data input & output, reporting, as required
Assist with HR administration including new starters, transfers, promotions, leavers and employee letters
Take minutes of meetings as and when required and ensure distribution
Assist with any audit requirements of HR files as requested by DC
Attending and representing at recruitment and Graduate careers fairs in the UK and Europe
Monitor absences, ensuring regular contact with those absent from work
Co-ordinate any DAM pension meetings as and when required.
You will be asked to assist with social media posting, LinkedIn posting and management of the mobile phone texting system to support all communication within the team.
Management of refer a friend and the MVP process along with the rest of the People & Culture team
Assist with Exit Interviews as and when required
Help support with any ER meetings and paperwork.
Assist with the photobook for the Hotel as required
Update of the Employee Handbook as and when required
CV searching as required
Ensure our benefits platform DC Legends is kept up to date, smoothly run and drive the usage of it for all employees.
Assist with employee engagement initiatives, including Occupational Health offerings
Attend any team Engagement events in the evening or week-ends as requested by Line Manager, to assist with supporting team engagement
Coordinate and promote the recognition and award schemes, including our 'Lucky Bucket' instant recognition scheme
Assist with projects including the values awards
Assist with preparing and coordinate all staff events e.g. annual staff party, pub quizzes etc.
Assist with payroll queries as and when required
QUAIFICATIONS & DESIRABLES
Degree level or equivalent L&D experience
Experience within the hospitality industry is preferred
Must have experience in delivering training courses to all levels of employees
High level of computer literacy and able to manage HR systems & training platforms
CIPD qualified, ideally with L&D specialism
Customer service experience
Office management experience
Excellent written and spoken English
Good organisation and administrative skills
Strong interpersonal and influencing skills
Highly developed interpersonal skills
Team player
Motivated
Immaculate presentation
An Eye for detail
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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