Hotel and Events Manager - Peach Pubs
Location: The Embankment - Bedford, Bedfordshire
Salary: £29,500 - £30,000
A Peachy Place to Work, Learn and Grow
If you are looking to join an award-winning gastro pub company, then look no further.
We are recruiting a passionate and enthusiastic Hotel and Events Manager to join our incredible team at The Embankment in Bedford.
Previous experience in a similar role is desirable, but outstanding communication skills, exceptional attention to detail, dazzling phone skills, and a warm personality are a must.
This is a full-time role, working predominantly Monday to Friday, 9 am - 5 pm, but you may be required to work occasional weekends to oversee events.
Day to Day Responsibilities:
Answering the phone
Monitoring pub emails, corresponding or forwarding to the correct manager
Meeting and greeting guests into the pub and hotel
Signing all contractors and visitors into the pub
Receipting deliveries
Responding to all booking inquiries, ensuring all booking diary and systems are up to date with as much information as possible
Re-confirming table and room reservations where necessary
Rooms Management:
Line management of housekeepers
Mystery sleeper champion – ensuring housekeepers maintain Peach room standards
Daily room and communal area checks
Working with Peach central team on occupancy levels, converting bookings, generating leads, and building guest relationships
Training new managers and masters on check-in, check-out, and booking procedures
Providing guests with excellent check-in and check-out experiences, promoting TripAdvisor reviews, and encouraging direct bookings
Cold calling to secure new corporate bookings
Ordering room consumables
Maintaining relations with suppliers
Managing relationships with travel booking agencies
PUB Management:
Private dining champion – booking and liaising with large parties, e.g., weddings
Meet, greet, and show rounds with guests
Managing weekly chef’s diary for pre-orders and kitchen needs
Holding weekly meetings with HC and GM to discuss bookings, events, menu requests, and pricing
Conducting monthly performance reviews against targets with GM and planning quarterly events
Managing menu changes, including tills, menu changeovers, pricing, and team training
Supporting the team during service when needed
Hosting events and being the main contact for large bookings from initial enquiry to delivery
What’s in it for you?
40% off team discount
Access to 50% of earnings via Wagestream app
Career development opportunities
Exceptional training, both in-house and external
Competitive pay
Pension scheme with up to 5% matched contributions
Well-being and Corporate Responsibility:
Access to Hospitality Action for mental health support
The Bigger Peach initiative: working towards sustainability, community involvement, and charity support
Flexible work hours for work/life balance
Company values guiding daily operations
More information about the role and our activities is available upon request.
If you want to Make Life Peachy for your team, our pubs, and guests, you’re in the right place.
Job Reference: Hotel and Events Manager
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