Job Overview
Summary/Objective
The Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Essential Functions
* Implements and maintains an effective dispatch system
* Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
* Prioritizes and controls all comebacks to ensure proper and prompt attention
* Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
* Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
* Maintains timely and professional contact with service customers
* Maintains an organized and up-to-date repair log
* Prepares estimates when required
* Reviews hard copies of repair orders turned in by Technicians to ensure that assigned work has been performed and the repair order has been completed properly
* Opens and closes repair orders
* Checks customer credit status
* Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the Service Manager as needed
* Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment
* Advises Parts Manager and Service Manager of repetitive shortage so that corrective action can be taken
* Maintains high customer satisfaction ratings
* Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
* Ensures that Technicians follow warranty material disposition procedures
* Communicates job status with the next shift supervisor
* Schedules maintenance for service department vehicles and equipment
* Follows all attendance and punctuality standards with adherences to timekeeping standards
* Follows the Company Code of Business Ethics and Conduct
* Upholds the company's non-disclosure and confidentiality policies and agreements
* Understands and follow all work rules and procedures and follows lawful directions from supervisors
* Maintains a professional appearance for self and subordinates in accordance with company policy
* Attends pertinent training on request
* Attends company meetings as required
* Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Requirements
Competencies
* Computer proficient
* Good communication skills with the ability to effectively communicate via face-to-face, phone, or by other means of communication
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to process data and organize it for management analysis
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
* Ability to calculate figures and amounts such as discounts, interest, and commissions
* Ability to understand and follow work rules and procedures
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
* Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
* Ability to interact well with others and be a positive influence on morale of department, dealership, and organization
Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium - Will lift over 35 pounds at a time and/or frequent lifting or carrying of objects weighing up to or over 20 pounds
This position will require the employee to be standing for periods of time and, from time to time, may involve long periods of sitting
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis
This position requires the ability to hear and to talk
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)
This position is primarily located in an office environment, with heating and air conditioning available
Position Type/Expected Hours of Work
Works evenings, weekends, and holidays as required.
Required Education and Experience
High School diploma or the equivalent and 1-2 related experience or equivalent combination of education and experience. Minimum of 2 years of auto industry experience in a service related function.
Preferred Education and Experience
Associate's Degree or equivalent; and 2-3 year related experience and/or training; or equivalent combination of education and experience Safety Sensitive Position
No
Dealership Name
Lexus of Warwick
_____________________
1095 Centerville Road, Warwick, Rhode Island 02886
Internal Job ID
Dispatcher-742802
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