Join Our Team at Corserv Care as a Call Handler (Nights)/ TEC Officer
Salary: £ per hour plus, overtime and shift enhancements.
Working Hours: per week across a week rota. Working hour shifts night time, pm to am. Also, some days am to pm. When we are short staffed, we will ask night time staff workers to move to days & visa-versa. Also there are some day shifts in the night time rota (Approx days in a week rota).
Contract Type: Permanent
Base: Corserv Care Lifeline, Office, Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL LG.
Other: Hybrid role: Some shifts are office based at Roche & some shifts are working from home. The majority of nights are home working.
Click to read more about us and what benefits we offer.
About the role: Do you love helping people, do you have excellent communication skills and would you make a good alarm receiver/ call operator for our TEC Services? We're looking for a Call Handler/TEC Officer to join our dynamic HR team. In this key role, you'll provide vital support responding promptly and professionally to incoming emergency calls from our Corserv Care clients. If you're looking to grow your career in Technology Enabled Services within a supportive and fast-paced environment, we’d love to hear from you.
Role Purpose: TEC Services is a telecare service offering high quality call handling, monitoring and installation of personal alarms, sensors and other technology enabled care equipment to support people to remain in or return to their own homes and be as safe and independent as possible with the use of TEC.
What you'll be doing: All calls need to be answered in accordance with Technology Enabled Care (TEC) requirements and standards. Calls will include potentially emergency life-threatening situations where you will provide the appropriate help, advice, and assistance to callers who may be in distress, including escalation to the emergency services.
As part of the role, you will also be expected to respond to out of hours calls on behalf of Housing Associations and Local Authority partners, including emergency housing repairs, homeless assessments, and lone worker monitoring, as well as providing advice and assistance in response to general enquiries.
The role includes administration support to TEC Service including but not limited to stock control and equipment, processing of referrals, co-ordinating appointments, and the accurate inputting and maintenance of client and related data.
The split of duties will be approximately % alarm calls handling and % administrative support
About you:
Qualifications & experience essential criteria:
1. Good knowledge and skills in the use of databases including data input/record keeping.
2. Good IT skills and ability to learn new software.
3. Ability to work in a fast-paced environment and work to deadlines.
4. To be able to remain calm and offer excellent customer service.
5. Ability to be flexible to meet rota pattern and service priorities.
Qualifications & experience desirable criteria:
6. Experience in health or social care
7. Previous call centre experience
8. Knowledge of technology enabled care equipment
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.