Overview
Head of Operations – FM at NESO. NESO National Energy System Operator (NESO) for Great Britain (GB) is focused on ensuring a safe and secure electricity supply at the heart of everything we do.
The Role
Reporting to the Account Manager, as Head of Operations – FM, you will lead the operational delivery of hard services facilities management across NESO's estate. This includes ensuring compliance, driving innovation, and fostering a culture of excellence.
Responsibilities
* Lead FM operations across NESO sites, ensuring consistent service excellence
* Manage compliance with statutory regulations, health & safety, and industry standards
* Drive operational efficiency, sustainability, and innovation across all service lines
* Build strong relationships with stakeholders across NESO and Mitie
* Lead and develop a high-performing FM team, fostering continuous improvement
* Oversee contract performance, asset management, and lifecycle planning
Qualifications (What You\'ll Bring)
* Proven leadership experience in operations, ideally within critical or infrastructure sectors
* Strong technical knowledge of hard FM services
* Excellent stakeholder engagement and team leadership skills
* Relevant qualifications in FM, engineering, or business management
Why Join NESO via Mitie?
* Be part of a mission-critical organisation supporting the UK's energy future
* Work within a collaborative, values-driven team
* Access to Mitie\'s career development pathways and benefits
* Make a tangible impact on sustainability and operational excellence
#J-18808-Ljbffr