National Income Service Income Recovery Officer - 32301
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
Our ambition is “Funding Environmental Regulation by Maximising Our Income”. It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We have an exciting opportunity (up to 12‑months) for x2 G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role will be part of a dispersed team, and the successful candidates will work with a variety of colleagues across the country.
Responsibilities
* Support our organisational delivery objectives by maximising income recovery.
* Communicate with customers through written and verbal contact to discuss outstanding payments.
* Build and maintain strong relationships with customers.
* Respond to incidents and be available for incident roles, receiving additional payment as appropriate.
* Participate in continuous improvement initiatives and teamwork within the NIS Business Improvement team.
Qualifications
We are looking for individuals who are motivated, target‑driven, and have:
* Great communication and interpersonal skills and the ability to build and maintain effective working relationships.
* Experience of working with systems to collect and interrogate data, with the ability to translate evidence into actionable steps.
* Confidence sharing findings, themes and trends via written and verbal communication formats, supporting awareness and decision‑making.
* Resilience and flexibility to manage and prioritise a varied workload.
* A focus on delivering good quality outcomes and an eagerness to suggest new and innovative ideas.
* Comfort in managing one’s own workload while working as part of a dispersed team.
Experience in debt collections or customer service roles is preferred; confidence in producing and analysing data to support work activities is also desirable.
Length of contract: Up to 12 months.
Travel to other Environment Agency offices or meeting venues may occasionally be required.
Interviews will take place via Teams, W/C 8th December.
For further information, please contact Astrella Newman astrella.newman@environment-agency.gov.uk.
Equality, Diversity & Inclusion
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We are committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
We are also committed to the legal obligations under the Equality Act 2010 and other relevant legislation. Applications must be free from discrimination and harassment.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
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