Reporting to the Head of Property Services, the role requires leadership responsibility and organisational oversight of the Property Services Admin Team and to the proactive development and mentoring of the Senior Maintenance Co‑ordinator.
Key Responsibilities
* Oversee the day‑to‑day operations of the Property Services Admin Team
* Carry out 1‑2‑1's and other HR related tasks
* Oversee the onboarding and induction of new staff and embed them into the role
* Develop and lead the organisational function of the Property Services Admin Team
* Act as a point of referral and collate information on any external issues/complaints received into the Property Services Admin Team for the Head of Property Services
* Act as a role model within the business and champion the values that are agreed to be core to our corporate purpose and culture
* Work alongside the field‑based management team to reach united tasks/goals/KPIs
* Work alongside the wider THN team to reach united tasks/goals/KPIs
* Be an active change agent, seeking to support and promote a culture of continuous improvement
Key Functions within Property Services Admin Team
* Oversee and organise the efficient and effective management of maintenance and cleaning in all properties
* Proactively update and evolve the Property Services Admin Team's processes and procedures
* Provide daily/weekly detailed reports to the Head of Property Services on voids, reactive repairs, performance, KPIs and any ongoing projects
* Organise the working functions of the Property Services Admin Team to improve and enhance the outward performance of the team
* Work and support the Delivery Team in returning keys to managing agents and landlords
* Oversee the organisation of communal area refurbishment projects from within the Property Services Admin Team
Relationships – Internal
* Property Services Department
* Landlord Partnerships Department
* Delivery Department
Skills & Abilities
* Ability to lead a team
* Commercial mindset – recognising the financial and operational limitations we operate within
* Ability to mentor others
* Confident communicator
* Extremely well organised
* Able to work well under pressure
* Good at multi‑tasking
* The ability to prioritise
* Able to work alone and as part of a team
* Strong compliance culture
* Adaptable and ready to help out if circumstances require
* Work without direction when appropriate
Knowledge
* Knowledge of leading and organising an admin team is essential
* Knowledge of maintenance is preferable but not essential
Behaviour
* A leader by example, showing organisational and leadership qualities with keen eye for detail and quality
* Methodical approach to ensure everything is done accurately and comprehensively
* Resilient and able to deal with people who are complex and sometimes challenging
* Keen to support colleagues and ensure business works cohesively towards the same objectives
Values & Professional Standards
* Act with integrity
* Act with due skill, care and diligence
* Act with professionalism
* Be open and co‑operative with colleagues
* Act with compassion to those both within the company and those we support in accommodation
Equal Opportunities
We are a Disability Confident employer. We will generally offer an interview to any applicant who declares a disability and meets the minimum criteria for the job as defined by the employer. Please note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall number of interviews offered to both disabled people and non‑disabled people.
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