Job Description We are seeking an experienced Strategic Change Operations Manage r to establish and lead our Strategic Change function, enabling the consistent and effective delivery of complex, cross-departmental change initiatives. This role offers an exciting opportunity to shape how strategic change is delivered across the organisation. You will provide hands-on operational leadership across a complex change portfolio, build a high-performing and scalable capability, and lead a team delivering critical Product and Technology initiatives. Key Responsibilities Strategic Change Function Setup & Operations Establish, operationalise, and continuously improve the Strategic Change function to ensure consistent, high-quality delivery of complex programmes. Design and embed core operating rhythms, including planning cycles, governance forums, and decision-making pathways. Develop and maintain processes, frameworks, templates, and standards for programme delivery, business analysis, risk management, and reporting. Define and track performance metrics, dashboards, and KPIs to measure portfolio and programme effectiveness. Portfolio & Programme Support Work in close partnership with the Head of Programmes to ensure programmes are appropriately structured, governed, and resourced. Maintain a portfolio-level view of change, tracking interdependencies, risks, issues, and progress against strategic outcomes. Support programme mobilisation, ensuring clear scope, roles, tooling, and governance are in place. Act as an escalation point for delivery challenges across Product and Technology initiatives. Team Leadership & Line Management Line-manage a team of Agile Project Managers, providing coaching, development, and performance management. Oversee the deployment of Project Managers into programmes based on skills, capacity, and strategic priorities. Establish ways of working that promote agility, collaboration, and effective cross-team communication. Build and sustain a cohesive delivery community of practice with consistent standards and shared learning. Governance, Reporting & Assurance Define and support governance forums, ensuring timely, accurate, and insightful reporting across the change portfolio. Oversee quality assurance of programme plans, RAID logs, delivery schedules, and status reporting. Maintain clarity of scope, outcomes, and value across initiatives through structured reporting and data-driven insights. Ensure alignment with Product and Technology governance, including architecture, product strategy, finance, and risk management. Change Enablement & Continuous Improvement Drive continuous improvement of the Strategic Change operating model, informed by feedback, performance insights, and organisational priorities. Introduce enhancements to tools, templates, documentation, and reporting mechanisms. Foster a culture of transparency, proactive risk management, and operational excellence across change delivery.