Overview
Reporting to the Housekeeping Manager
We are seeking a dedicated and detail-oriented Hotel Housekeeper to join our team. As a vital part of our hospitality service, you will ensure that our guests enjoy a clean, comfortable, and welcoming environment during their stay. Your role will involve maintaining the highest standards of cleanliness and presentation in guest rooms and public areas, contributing to an exceptional guest experience.
90 bedroom hotel, spa facilities and 4 self-catering apartments.
To deliver excellence in customer service and maximise profits within the department with primary responsibility being for all aspects of Housekeeping. Maintaining the Angus Hotels high standards of cleanliness and efficiency ensuring that all the core standards are implemented and adhered to in each of our bedrooms plus the Spa, public and external areas of the hotel. All Health and Safety aspects of the role, training and development. Leading your team through the demonstration of exceptional skills in people management with strong communication and the ability to manage and motivate a team to deliver the very best in standards. Responsible for the Housekeeping, Laundry/Linen Porter.
Core duties
* Clean room and check rooms are ready to the standards of the business prior to guests check-in.
* To adopt a consultative and participative style of leadership which encompasses company values and inspires employees to make a positive contribution to the business
* To lead, develop and organise your team to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service in line with external and internal grading standards
* To establish and run a highly motivated team
* To comply with, implement and maintain all statutory and legal requirements within your department including COSHH, HASSAP, RIDDOR
* To be responsible for the day-to-day operation of the housekeeping department while the Housekeeping manager is off.
* To ensure that the hotels policies, procedures and reporting systems are followed
* To always maximize team individuals' potential through a positive commitment to training and development and succession planning
* To motivate the team to gain their commitment to ensure the achievement of the agreed operating standards
* To create and maintain a customer responsive culture where exceptional customer service prevails and we achieve our company vision of 'Happy Guests'
* To ensure that the fabric of the building and the fixtures are maintained to agreed standards
* To log all incidents, deal with appropriately and report when necessary to your line manager
* To perform regular PRO-ACTIVE room audits to ensure that room decoration, carpets, soft furnishings, case goods and bathrooms are all in top condition and report via TEAMS of any maintenance or replacement goods required
* To manage bed, mattresses and all linen stock control to ensure the best possible standards are achieved and maintained within the budget set
* To ensure the cleaning of the Spa, all public areas, toilets and external areas of the hotel (entrances and ground floor window ledges) is carried out daily to the highest standards.
* To participate in the hotel's Health & Safety Committee + Green Team
Key Measurements
* Checklists/Reports
* Room audit scores
* Customer satisfaction (Mystery shoppers / GuestRevu)
Skills
* Previous hotel experience is highly desirable, showcasing familiarity with hospitality standards. year experience as a departmental supervisor or team leader including key financial checks and sound working knowledge of Housekeeping
* Good IT skills in word and excel. Articulate, numerate and literate. Knowledge of PMS Systems. Ability to organise a team and prioritise work
* Health & Safety experience and knowledge
* Strong attention to detail to ensure all areas meet cleanliness expectations.
* Experience in janitorial services or cleaning roles is beneficial.
* Excellent time management skills to efficiently complete tasks within designated timeframes.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Good communication skills to interact effectively with guests and team members. Join us in creating memorable experiences for our guests through your commitment to cleanliness and hospitality excellence
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Benefits:
* Discounted or free food
* Employee discount
* On-site parking
Ability to commute/relocate:
* Blairgowrie PH10 6NH: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Management: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person