We're seeking a dynamic individual to step into a temporary
role and lead our sales efforts within the Conference and Events team, covering
maternity leave. This position offers a thrilling and fast-paced environment,
where you'll have the chance to promote unforgettable experiences. From day
meetings to evening events, private parties, and incentive days, all
complemented by exhilarating driving experiences, you'll be at the forefront of
delivering unforgettable moments for our clients.
The right individual needs to have a strong background in
building relationships and networking,
selling conference and events spaces over the phone and
in person, working in a team and motivating performance as well as controlling
the events diary and budget.
You will need to manage the achievement of sales and
administration objectives, focusing on hitting
departmental targets.
Develop ongoing sales strategy in conjunction with the
GM, generating and reviewing reports and
analysing data to identify business opportunities and
maximising and growing the company’s sales
turnover and profit margin.
This role is perfect for those of you who enjoy the
thrill of a sale and the stimulation of meeting
people.
Key roles and
responsibilities
* To lead Conference &
Events at Mercedes-Benz World, managing process, performance and financial reporting. Adhering
to all financial processes and budget– including invoicing, debtors, forecasts, purchase
order requests and relevant systems.
* To manage all aspects of sales
enquiries, including the use of Sales Force to capture all client data and
enquiry sales data, contract stage and clear and concise handover from the
sales team to coordinators. This must be in line with the C&E SLA’s.
* To liaise with all suppliers
& departments (Catering, Track Management, Facilities Management, Customer
Services, Logistics) to ensure all areas are delivered as per client
expectation. Making improvements, continually reviewing and making
recommendations to ensure best practice and consistency in all areas with
continuous improvement.
* Actively involved in the
Marketing Plan for the C&E department to actively promote the venue in line
with the overall strategy. To include research, planning and devising annual
planning and attending networking events throughout the year.
* Responsibility for ensuring
the highest level of customer service and professionalism is maintained and
developed with internal and external clients during sales and coordination
process, ensuring accuracy to enable effective delivery for all business areas.
Dealing with complex customers/issues directly using expertise and experience
to manage efficiently.
* Ensure that a team of highly
motivated, qualified and trained staff are available to meet the demands and
quality expectations of departmental customers, external customers and guests.
Ensuring teamwork and high communication levels throughout the team.
* Ensuring high standards in all
areas with consistency, including room standards, packaging of product and
offering – regularly reviewing to improve.
* Ensuring accurate records
kept/paperwork/booking system updated as per set procedures. General
Administration and reporting, supporting the GM. Attendance and representation
at KPI meeting and Quarterly meetings will be required.
Day to day Activities
include:
* Main point of contact for the
department (team, sales and events related)
* Manage and ensure coordinators
and sales executives are developing their skill sets, with regular meetings
* Look after event packages,
costings and development of selling tools for the C&E department (including
but limited to quote templates, master pricing overviews, internal menus, client facing material
and upsell avenues)
* Produce monthly and quarterly
sales reports to the Account Director
* Weekly sales reporting and
forecast analysis on the departments performance and achievements
* Analyse forecasts to see where
risks and opportunities are
* Prepare slides for quarterly
reviews around team and business performance
* Ensure SOP file is up to date
and accurate
* System updates – Sales Force –
new packages, pricing and new items
* CRM system – all content and
figure are accurate and inputted daily
* Correct data and sales figures
added to the system daily
* Re-designing and evolving
F&B packages (with Account Director) – DDRs, dinners, menu
* planning and development (with
chef and the GM)
* Complaint handling alongside
The Catering and Contract Manager
* Development of products and
improvements with the Catering and Events Contract Manager
* Development of preferred
supplier list and external caterers (other avenues of revenue)
* Chair sales meetings – minutes
and actions
* Input in marketing meetings and
plans for the future, with a good knowledge of which exhibitions we should attend as a
venue
* Organise and liaise on all
details for exhibitions to ensure everything is in order
* Support with website updates and
promotions
* Manage online listings and
budgets
* Support with merchandise orders
and what we might need for the business
* Increase conversion rates and
analyse stats across the business based on type of event
* Support C&E team with
enquiries, show rounds, event delivery and take on R&R of the two
* other senior positions when on
annual leave
* Attend networking events where
required
* F&B experience and past
experience working within a venue is essential to this role
* Requirements
* Proven sales executive
experience, meeting or exceeding targets
* Exceptional verbal and written
communication skills
* Experience in sales within the
events industry would be preferred
* Demonstrates team-leadership
ability and adaptability
* Adept at utilising CRM systems -
Salesforce experience preferable
The Person
* Demonstrates the desire to make a difference and can
manage change
* Has the flexibility to deliver sales and motivate
* Demonstrates behavioural skills that promotes
professionalism, team cohesiveness and positive attitudes to all departments.
With excellent communication skills.
* Someone who is able to look well ahead and has the vision
to consider both future opportunities and problems
* Someone who approaches situations maturely and with
common sense
* Someone that understands the luxury market
* Someone that can deal with a broad variety of clientele
with complex requirements
**Minimum of 5 years in a sales environment
Non-Exhaustive Duties:
The above list of duties are non-exhaustive, and this role may be required to perform additional tasks as necessary to meet the needs of the department and the Company.