Location: Kensington, Chelsea and Westminster Salary: £27, 000 - £29, 000 Hours: Working Hours: Full-time, Monday to Friday (On Call) 1 weekend per month on-call Office Hours: 09:00 – 17:30 Benefits: Company pension Training and vocational qualifications opportunities Job description: WE NOT PROVIDE SPONSORSHIP FOR THIS POSITION Caremark Kensington, Chelsea & Westminster is recruiting for an energetic and empathetic Field Care Supervisor. Job Title: Field Care Supervisor Location: Caremark Kensington, Chelsea and Westminster Reporting to: Care Manager Salary: £27, 000 – £29, 000 Working Hours: Full-time, Monday to Friday (On Call) 1 weekend per month on-call Office Hours: 09:00 – 17:30 Travel: Required across the Westminster, Kensington & Chelsea borough. Job Summary: As a Field Care Supervisor at Caremark, you will play a vital role in ensuring the delivery of high-quality, safe, and person-centred care to clients in their own homes. You will supervise and support Care & Support Workers in the field, conduct assessments and reviews, and work closely with the Care Manager and Care Coordinator to ensure service continuity and quality compliance across all packages. Key Responsibilities: Client Care & Risk Management Carry out comprehensive Initial Assessments for all new and prospective clients. Complete and regularly update risk assessments (manual handling, medication, environmental, lone working, etc.). Undertake introductory visits when a new Care & Support Worker attends a client for the first time. Ensure all visits are covered, resolving absences or rota issues immediately to prevent service disruption. Respond quickly to changes in care needs and report/escalate concerns appropriately (e.g., safeguarding, capacity issues). Conduct regular care reviews and respond to feedback or incidents from Care & Support Workers or clients. Maintain high standards of care documentation in clients’ homes and within internal systems. Care Worker Supervision & Mentoring Provide hands-on induction training for all new Care & Support Workers in the field. Monitor and evaluate staff performance through field-based observations, spot checks, and supervisions. Offer day-to-day guidance and support, ensuring that all carers understand and implement the individual care plans correctly. Identify additional training needs and ensure carers are confident and competent in delivering care safely. Support carers with safeguarding awareness, medication administration, manual handling, and other key care tasks. Encourage staff development and professional growth by signposting ongoing training opportunities. Scheduling & Communication Liaise daily with the Care Coordinator to allocate appropriate Care & Support Workers to client visits. Cover emergency absences by identifying and allocating suitable replacements, using in-depth knowledge of your staff and client preferences. Communicate clearly with both staff and clients, ensuring consistent updates and follow-through. Administration & Quality Compliance Complete and maintain all client records, including assessments, review forms, visit logs, and feedback forms. Submit all documentation and reports accurately and on time to support CQC compliance and internal audits. Contribute to service improvement initiatives and help identify trends or patterns in complaints, incidents, or missed visits. Assist with CQC inspection readiness, promoting best practice and compliance across the care team. Working Hours Monday to Friday: All On (Expected to be available and responsive throughout core hours and beyond when required). Office hours: 09:00 – 17:30 (Flexible depending on field duties such as early visits or late supervision). On-call Duties: One full weekend of on-call duty per calendar month, along with weekday on-call responsibilities (Monday to Friday), which include responding to urgent care needs and staffing issues Pay & Benefits Pay Rate: £27, 000 – £29, 000 (depending on experience and qualifications) Allowance for travel between client visits 28 days annual leave (including bank holidays) Pension scheme and statutory benefits Ongoing professional development and training opportunities (e.g., Level 5 Diploma, Train the Trainer) Supportive and collaborative working environment Career progression opportunities within Caremark’s national network Essential Requirements Minimum NVQ/QCF Level 3 in Health & Social Care (or equivalent) Experience working in domiciliary/home care, preferably in a supervisory or senior role Strong knowledge of CQC standards, person-centred care, and safeguarding Excellent communication, organisational, and leadership skills Ability to work under pressure and respond quickly to operational demands Desirable Experience with electronic care systems (e.g., PASS, Access Care Planner, Access People Planner) Job Type: Full-time Benefits: Company pension Application question(s): Do you live within 3 miles borough of Kensington, Chelsea & Westminster? Do you require sponsorship? Work authorisation: United Kingdom (required) Work Location: On the road Caremark II