Onboarding Team Member - CN
Salary: £22,932
Location: Southport/Hybrid
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours - Monday to Sunday on a rota basis (1 weekend work in 6 weeks)
Fletchers Solicitors Ltd has a fantastic opportunity to join our growing team. The successful candidate will ensure our clients are at the heart of everything we do by providing excellent customer service. Responsibilities include onboarding clients and supporting them during the initial sign-up process.
In Return, Fletchers Can Offer:
* 35 hours working week
* Bonus scheme (subject to targets being met)
* 35 days holiday including bank holidays and Christmas Closure; option to purchase up to 3 extra days per year, with long service awards at 5, 7, and 9 years
* Pension scheme with salary sacrifice option
* Life Assurance Policy
* Medicash policy for dental, optical, and medical expenses
* Company sick pay
* Enhanced Maternity, Paternity, and IVF schemes
* Flexible, agile working environment
* Varied funded social events
* Monthly voucher awards for nominees
Main Responsibilities:
* Communicating daily with clients via phone and email
* Developing knowledge of Medical Negligence claims process
* Discussing funding and insurance information
* Collaborating with legal team to progress cases
* Making amendments to sign-up/medical consent forms as needed
* Building rapport with clients and accurately entering information into the Proclaim system
* Monitoring tasks and following up with clients
* Performing other duties as assigned
* Gathering additional information from clients
* Completing conflict checks
* Assisting legal teams with onboarding high-value cases
Essential Skills and Experience:
* Call centre or customer-facing experience
* Willingness to learn and develop
* Excellent communication skills (verbal, written, telephone)
* Exceptional attention to detail
* Team player
* Proficient in Microsoft Office
* Strong customer service skills
We reserve the right to close this role early depending on candidate quality and volume.
About Fletchers Solicitors:
Fletchers is a growing law firm specializing in personal injury and clinical negligence law, with rankings in Legal 500 and Chambers & Partners. We have offices across the North-West UK and offer flexible hybrid work arrangements, attractive benefits, training opportunities, and internal progression paths. Our culture is nurturing, supporting your professional growth, and we are committed to diversity and inclusion.
More information can be found on our website.
#J-18808-Ljbffr