Grade and Salary: Grade 5 (£26,707 - £30,378, pro rata for part time)
FTE and working pattern: 21 hours per week (0.6 FTE, maternity cover, fixed term contract until September 2026)
Detailed Description
This post plays a key role in delivering front line advice and support to students in the department of Student Wellbeing. You will work alongside Assistant Disability Advisors and the Student Wellbeing Administrator to ensure that a friendly, efficient, and helpful frontline service is delivered. You will carry out administrative work, operating databases and other systems, primarily for the Disability service, and deliver some direct support for a small number of students to facilitate their learning experience.
Key Duties and Responsibilities
1. Provide a high level of customer service and front-line advice (face to face, via phone, email) to anyone enquiring at Student Wellbeing Centre reception, linked with main objective of delivering the charter to be welcoming, friendly and to treat everyone fairly and with respect.
2. Carry out financial processes, raising invoices, purchase order numbers, control department credit card and processing payments for the Disability Service. Update and process data, including financial information, on spreadsheets, databases and other procurement systems.
3. Contact new students who have disclosed a disability and provide them with the relevant information and arrange appointments to see the appropriate advisor. Help collate and develop data reporting systems for the Disability Service.
4. Carry out initial assessment of students who present with dyslexia and conduct online dyslexia tests.
5. Log all student contacts on the database and run reports as necessary ensuring quick turnaround times and an excellent customer experience.
6. Provide frontline advice and administrative support for the Student Counselling and Student Experience sections when the other Student Wellbeing Assistant is on leave.
7. Support specific students in accessing timetabled lectures, tutorials, group work, laboratories, and related academic tasks
8. Undertake continuing professional development as appropriate.
9. Undertake other tasks and responsibilities as requested by the Student Wellbeing Team
Education, Qualifications and Experience
Essential
10. Good educational standard with excellent spoken and written English
11. Experience in working in front line services, assessing the appropriate response, and providing advice, information, and guidance on a range of issues
12. Experience in handling confidential/sensitive information
13. Experience of using IT, including Microsoft Office and Finance systems
14. Experience in a carrying out a wide range of administrative tasks and implementing new processes and ability to handle large volumes of data
15. Excellent communication and interpersonal skills and a professional, customer-focused approach with experience of working co-operatively and effectively within a team
16. Skills in responding to distressed or challenging customers
17. Understanding of the issues that affect students particularly those with a disability or mental health issue
About our Team
This post is located within the Disability Team, within the wider Student Wellbeing team, and works closely with colleagues from Counselling, Student Experience, and the Chaplaincy teams. The main purpose of Student Wellbeing is to provide advice, information, and support to undergraduate and postgraduate students, throughout the student lifecycle, from the point of initial enrolment onto a university study programme right through to graduation supporting them to overcome barriers to learning.