Overview
Do you take pride in delivering excellent customer service? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK retirement living provider. We are recruiting a permanent House Manager to join the team at our Holly Place development based in Cobham, Surrey. Hours: 25 hours per week – Monday to Friday. Salary: £17,908.61 per annum. Benefits include group personal pension, life assurance, Employee Assistance Scheme, and flexible working hours in a beautiful surroundings with generous annual leave entitlement.
Responsibilities
* Welcoming new Homeowners and supporting them to settle into their apartments.
* Providing a professional front of house service and greeting all visitors in a friendly manner.
* Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
* Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
* Being the \"face\" of McCarthy Stone for the families and friends of our Homeowners.
* Dealing with Homeowners issues with sensitivity and maintaining confidentiality and privacy.
* Managing the development – gardens and grounds – in an efficient and effective manner to provide a safe, secure, well-maintained and pleasant environment.
* Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
* Ensuring that all Health and Safety requirements are adhered to.
Qualifications
* Excellent communication skills with a real \"can do\" attitude.
* Extensive experience in a professional customer service oriented position.
* A professional approach with high quality standards.
* Thrives in a busy and varied role with everyday differences.
* Resilience and effective problem-solving abilities.
* Awareness of basic Health and Safety is an advantage.
* A good level of computer literacy including Microsoft Word and Outlook.
* Previous or current work-based first aid qualifications are advantageous; successful candidates will receive necessary training on commencement of the role.
Benefits
We provide a range of benefits and are committed to supporting our employees in the role.
#J-18808-Ljbffr