Babergh and Mid Suffolk District CouncilsAddress: Great Wenham Operational Hub, Near Ipswich, CO7 6PSSalary: £53,460 - £63,013 per annum (pro rata for part time)Hours: Full Time, 37 hours per weekContract: Permanent This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our teamWe are looking for a Voids Contract Manager to join our Housing Repairs and Maintenance Team.Our Housing Directorate has been on an exciting journey of change in recent months, with a new operating model for Housing Repairs. This is your opportunity to help drive performance and shape the future of our Housing Repairs and Maintenance Team.If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the roleReporting to the Head of Housing Repairs and Maintenance, you will be responsible for providing the delivery of a high-quality voids management service, that ensures our councils meet the top quartile national key performance indicators for voids performance.You will ensure all our void homes are maintained to a high standard and that our contractors deliver a consistent, high-quality service that drives great value for money.The main purpose of this role is to provide leadership and direction within the voids service, which includes leading on the development and implementation of service strategies, managing contractor performance and being responsible for all areas of performance and budgets within the service area. You will:lead and be responsible for delivering a high standard of complex void repairs across our property portfoliomanage assigned contractors whilst maintaining effective budget managementensure works are carried out in accordance with the contract and legislationbe responsible for making sure void contractors work to deliver our goals and targetsYou will work to develop strong and effective cross functional working initiatives with both internal and external stakeholders and take the lead on developing service excellence within the management of voids. About youThe ideal candidate will be educated to degree level or equivalent in Building Surveying or similar with a relevant professional qualification in surveying/maintenance or similar (e.g. CIOB or RICS) and a NEBOSH Certificate in Health and Safety. You must demonstrate continuous professional development.In this key management role, we are looking for an individual with significant experience in contract management and driving operational excellence.You will need to demonstrate experience in effectively managing voids to a high standard of customer satisfaction, minimising void losses, and possess an up to date knowledge of housing legislation, regulation, policy and practice in relation to voids management. You will have:knowledge of current issues affecting local authority on empty properties and disrepair claimsknowledge of construction and building maintenanceknowledge of repairs and maintenance databases and management systemsperformance, contract and people management skillsup to date knowledge of housing legislation, regulation, policy and practice in relation to responsive repairsexperience in cost centre management and controlling budgetsexperience in project management and partnership workingthe ability to effectively manage wide ranging building works undertaken by different contractors and recognise the customer needsthe ability to collate and present data and monitor KPIs and other statistical records for senior managersstrong problem solving skills and attention to detail, as well as effective organisational skills.A full valid driving licence is essential to carry out the duties of this role. About usAt Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.We believe that the heart of Suffolk is an incredibly special place to live and work, with:60 conservation areastwo National Landscapesmany picturesque market townsIt is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). BenefitsWe offer a comprehensive benefits package, including:Generous leave entitlement (26 days a year, rising to 31 days after 5 years).Competitive Local Government Pension Scheme.Wellbeing Support and Employee Assistance Programs.Private Health Care Options.Electric Vehicle Salary Sacrifice Scheme.Paid volunteering days.Flexible and hybrid working arrangements (Business needs permitting).Great learning and development opportunities.For more information, visit our Employee Benefits page. Our ways of workingWe believe work is what we do, not just where we go.We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. For more informationFor an informal discussion, please contact Jane Branch, Head of Housing Repairs and Maintenance, by either calling 01449 724619 or emailing jane.branch@baberghmidsuffolk.gov.uk Please read the Job Description and Person Specification (pdf) before applying for this job opportunity.If you believe you have what it takes to be a successful Voids Contract Manager, even if you don’t meet all the requirements, please enquire. We would appreciate the opportunity to consider your skills and experience. Closing date: 5.00 pm, 11 March 2026. How to applyPlease ensure your: application form is fully completed, including employment and education historysupporting statement clearly addresses how you meet the criteria in the Person Specification This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.