Service Desk Analyst Location: Remote, UK Job Type: Full-Time About the Role We are looking for a Service Desk Analyst to join our team. This is an excellent opportunity for individuals looking to start or grow their career in IT support and technology services. Responsibilities Provide first-line technical support to end users. Troubleshoot hardware, software, and network-related issues. Log, track, and resolve support tickets. Escalate complex technical issues to relevant teams. Maintain accurate records of incidents and resolutions. Deliver excellent customer service and user support. Requirements Bachelor's degree in IT, Computer Science, or a related field. Basic knowledge of Windows operating systems and Microsoft Office. Understanding of networking fundamentals is a plus. Strong communication and problem-solving skills. Ability to work independently and as part of a team. Benefits Remote working opportunities Training and career development Supportive team environment Career progression opportunities