VP Insurance Client Partner – Personal Lines London | Hybrid | Reporting to: SVP, Head of Insurance
EXL’s Insurance team is transforming the operations of some of the world’s largest insurance groups — blending deep domain expertise with customer intelligence, dynamic analytics, AI, automation, and digital innovation.
We’re looking for a VP Insurance Client Partner with a passion for growth, transformation, and insurance excellence to work with leading Tier 1 Personal Lines insurers.
Manage strategic relationships with Heads of Transformation, Change and Operations Directors.
Partner with Tier 1 insurance clients to deliver outsourcing and digital transformation solutions.
Develop and execute detailed account growth plans aligned to client strategy.
Identify opportunities for expansion across policy, claims, analytics and underwriting.
Build and orchestrate a partner network to solve client challenges in a scalable and impactful way.
✅ 10+ years of experience in consulting or BPO/BPM, focused on Personal Lines Insurance.
~ Proven success in senior account management across complex insurance landscapes.
~ Deep understanding of claims, underwriting, analytics, policy ops and emerging digital trends.
~ Strong executive presence, commercial awareness, and stakeholder engagement skills.
Competitive salary + bonus
Private healthcare, income protection, critical illness and 4x life assurance
Pension plan + Employee Stock Purchase Plan (ESPP)
Hybrid, flexible working model
A collaborative culture that values diversity, inclusion, and innovation
Ready to make an impact in insurance?