About the Role
We are looking for a motivated and professional Customer Service / Hire Desk Support person to join our team. This is a front-line role where you'll be the first point of contact for our customers, handling enquiries and ensuring a smooth customer journey from start to finish.
You'll play a key role in:
* Acting as the main contact for customer enquiries via email, phone, and in person.
* Generating hire quotes and processing bookings.
* Scheduling customer machines for repair and coordinating the process.
* Keeping customers updated on job progress, ensuring excellent communication throughout.
* Providing clear and friendly support on hire desk systems.
What We're Looking For
The ideal candidate will be confident, approachable, and able to manage a busy workload while keeping customers happy.
Essential skills & attributes:
* Excellent telephone manner and strong written communication skills.
* Ability to remain calm under pressure and think on your feet.
* Strong organisational skills with attention to detail.
* A proactive, customer-first attitude.
Desirable:
* Knowledge or experience within the water jetting / vacuum industry (advantageous but not essential).
Job Type: Full-time
Pay: £24,420.00-£27,000.00 per year
Experience:
* Customer service: 3 years (preferred)
Work Location: In person