Location: Rayleigh, Essex
Salary: £27,000 – £30,000 per annum
About the Client
Our client is a well‑established air conditioning specialist providing design, installation, servicing, and repair solutions for both residential and commercial customers across London and the Southeast. The company has built a strong reputation for delivering high‑quality, energy‑efficient climate control systems, working with leading manufacturers including Mitsubishi Electric and Daikin. With a customer‑focused approach, the client offers tailored solutions ranging from single‑room installations to large‑scale commercial HVAC projects, backed by expert in‑house engineers and excellent aftercare support.
Due to continued business growth, the company is looking to recruit an administrator to support its engineering teams and office functions. As an administrator, you’ll be the primary point of contact for enquiries, organising the engineers’ diaries, following up on appointments and ensuring the smooth operation of the office overall.
Position Duties
* Handle inbound calls, process orders, respond to enquiries, and deliver a high standard of customer service.
* Coordinate with customers, suppliers, couriers and internal teams to resolve queries efficiently.
* Accurately raise and manage sales orders, including product details, pricing, delivery information and notes.
* Provide general administrative support and cover for team members as required.
* Prepare and issue invoices, credit notes and supporting documentation.
* Maintain well‑organised digital records of orders, invoices, delivery notes and statements.
* Code invoices and process timesheets in line with internal procedures.
* Update and track opportunities, including proactive quote follow‑ups.
Position Requirements
* High level of organisational skills.
* Time management skills are essential, both for yourself and the engineers whose diaries you’ll be overseeing.
* Excellent telephone manner, along with clear written and verbal communication skills.
* Experience in a similar office environment, within HVAC, construction or another relevant field.
* Good IT skills, with Excel and Outlook.
* Adaptability to changing priorities, with a strong “can do” attitude.
* Ability to reliably commute to the office based in Rayleigh.
Position Remuneration
* Salary of up to £30,000, depending on experience.
* Regular working hours, with a 4.30pm daily finish.
* 20 days of annual leave, plus 8 bank holidays.
* Company pension scheme.
* Friendly office and working environment, with a dynamic team of engineers.
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