Apply before 11.59pm on 23 October 2025.
Interviews will take place on 27 October 2025.
About the role
The role you’re applying for is Contact Centre Adviser, delivering Tier One advice and information as part of our Energy Services Team. This team acts as the first point of contact for people accessing information, advice and support about energy.
If you are friendly, reliable and eager to learn we’ll give you all the training and support you need for a great career! Working on our Tier One Energy Advice Service you’ll be advising our clients on their rights and the action they can take.
Energy Advice Service: Advisers on this service are part of a team delivering a dedicated energy/welfare support service to individuals who are vulnerable or disadvantaged. The service offers local and regional energy advice to people at risk of fuel poverty.
Before you start advising our clients, you’ll receive training in the role. We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our service.
Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have:
Experience delivering excellent customer service in a contact centre or customer service environment
A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
Excellent IT skills as we offer advice by phone, web chat or email and we switch the channel when required to suit client needs
A commitment to equality for all
In return we offer 21 days holiday, birthday leave, extra leave for Christmas close down between Christmas and New year, 8 bank holidays, 8% employer pension contribution, Long service leave on increment after 4 years service, Salary sacrifice for pension with NI contribution to the fund, free parking.
If you would like to apply please send your CV with a covering letter to explain how your current experience matches our skill requirements to esylvester@calw.org.uk. Please send any informal enquiries to the same email address.
We reserve the right to interview as applicants apply.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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