Overview
Join to apply for the Clinical Support Manager - L3 role at PFAS (Personal Functional Assessment Services).
As Functional Assessors at PFAS we work on behalf of the DWP assessing claimants who have applied for PIP (Personal Independence Payments) benefit. We act as information gatherers, and we assess how each individuals disability/condition/illness impacts their functional ability on daily activities by completing thorough assessments in a respectful, non-bias and reassuring manner. We use our clinical curiosity, medical knowledge, learnt resources and clinical guidance to present findings to the DWP. After we have gained all the information, we form a report which gets sent to the DWP case managers who make the decision on the claimants eligibility. The DWP will make their decision by looking at the claim and its supporting evidence. Our assessment report is only one part of this supporting evidence.
We are looking for a Clinical Support Manager to provide a working environment for all colleagues that is supportive and engaging. Utilising the array of Management Information to help identify key areas of focus, development areas and those to be celebrated. To create a team with a culture that aligns with the company values and upholds the professionalism required as set out by the governing bodies.
Responsibilities
* Maintain professional registration for self and team in accordance with the requirements of Post Registration and Practice (PREP) standards set by the NMC, CPD, and revalidation with GMC, and HCPC standards.
* Uphold clinical governance, professional standards, and best practice across all work.
* Monitor team and individual performance through MI (Management Information), identifying trends, risks and development opportunities in line with HR policy.
* Improve and maintain team clinical quality, productivity, efficiency, claimant experience (CSAT), reduce A3 & U Grades at team level and be accountable for amendments and OPAs at team level ensuring these do not breech SLAs.
* Provide tailored support pathways, manage absence, and promote wellbeing in collaboration with HR and the Wellbeing Lead.
* Foster engagement within the team, participate in PFAS-wide initiatives, and liaise with Clinical Delivery Manager, Contract Holders Clinical Lead raise concerns, and provide monthly performance updates
* Conduct regular reviews using the Aspire platform, including: 1:1 check ins, probationary reviews, quarterly / half year / annual reviews, and act as clinical representative at interviews.
Other duties
* Maintain strong management presence through onsite and virtual interactions.
* Liaise daily with coordinators and service delivery leads to support smooth operations, teamwork, and annual leave approvals.
* Provide clinical support and ensure business objectives are communicated and reviewed with the team.
* Verify and approve overtime, expenses, and other requests in line with policy.
* Raise concerns, share feedback, and take on additional tasks as required.
Qualifications
* Qualified Chartered Physiotherapist or Qualified Occupational Therapist.
* BSc or Qualified Paramedic.
* Qualified Nurse (RGN, RMN, RNLD only). Essentials Qualifications (without these your application cannot be considered)
Experience
* Minimum 3 years postgraduate clinical experience, including PIP assessments.
* Approved to deliver PIP assessments with knowledge of PFAS operational procedures.
* Experience in clinical report checking and/or audit.
* Skilled in Microsoft Office with experience in coaching and mentoring colleagues.
Knowledge
PIP assessment delivery
Skills
* Proven track record of meeting targets, working with MDTs and maintaining high standards.
* Strong teamwork skills with the ability to build positive relationships across clinical and administrative teams.
* Excellent oral and written communication, negotiation, and adaptability in changing environments.
* Experience in change management, mentoring, and acting as a positive role model.
* Strong organisational, time management, team work, and IT skills (Microsoft Office, databases); professional under pressure.
Other information
Salary: £44,000
Position: Full-time, permanent.
Location: Hybrid (Redhill)
Hours: 40 hours per week, Monday to Friday.
What We Offer
* Flexible Working
* Employee Assistance Programme including free confidential counselling
* High-street discounts
* 25 days annual leave plus 8 days allocated for bank holidays (you will be required to work bank holidays as part of your working pattern).
* Moving Day Leave
* Membership of the Company pension scheme
* Recruit a Friend bonus scheme
* Environmental Initiatives
* Westfield Health Cash Plan
* Free Eye Tests every 2 years
* Free annual Flu-Vaccination
* Upon completion of probation, the successful candidate will also be eligible for the company bonus scheme, allowing them to earn up to 10% of annual salary based on company and individual performance.
Do you want to have a great impact and make a difference? Then dont miss out we want to hear from you!
Apply directly or please feel free to reach out to our recruitment team for a confidential chat.
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact pfas.recruitment@iprsgroup.com
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Consulting, Health Care Provider, and Other
Industries
* Hospitals and Health Care
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Note: This refined description keeps the original job information but removes unrelated sections and formatting to meet the required presentation standards.
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