We are looking for a Field Application Engineer to join our team.
The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support.
Duties and responsibilities
Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale)
Provision of technical support directly to customers/end-users where required
Regular proactive engagement with Sales staff to support sales objectives
Ensuring all activities are carried out in accordance with the CRFS Quality Management System
Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives
Ensuring Customer Training is delivered competently
Ensuring the provision of first-line customer support where requiredExperience and Qualifications Required
Demonstrable qualifications and experience of RF systems and the RF Spectrum
Proven understanding of networking principles and tools
Proven Field Engineering experience
Proven Training Delivery Experience
Knowledge of safe working practices including risk assessment and mitigation